Receptionist

Villara; California; In loco; USD 25.000 - 39.000; Tempo pieno

Descrizione del lavoro

Villara is seeking a friendly, detail-oriented Receptionist to welcome visitors, answer and route calls, and manage mail for our California office. You will support the Customer Service team, answer inquiries, and maintain an organized lobby area with professional conduct.

The role requires basic Windows software proficiency and strong communication, with bilingual Spanish a plus. High school diploma or GED and 1 year front office experience preferred.

Competenze

• 1 year front office support or reception experience.
• Proficiency with MS Word, Outlook, Excel, and PowerPoint.
• Typing 45 WPM minimum.
• Strong customer service and organizational skills.

Mansioni

• Greet visitors and route calls to appropriate parties.
• Answer and screen high volume calls; relay information securely.
• Process mail and packages; operate postage machine.
• Operate multi-line phone system and standard office equipment.
• Coordinate pickups with UPS/FedEx; maintain lobby area.
• Support Customer Service by collecting customer information via outbound calls.

Conoscenze

Customer service

Communication

Multitasking

Team player

Bilingual Spanish a Plus

Formazione

High School Diploma or GED

Strumenti

MS Word

Outlook

Excel

PowerPoint

Descrizione del lavoro

Position Overview

The position welcomes visitors, answers and correctly routes incoming calls, receives and distributes mail, prepares and sends outgoing mail and packages, maintains a safe and clean reception area, and has a team player attitude.

Technical Responsibilities of the Job

• Display a professional attitude
• Greet incoming callers and visitors with a pleasant and friendly demeanor
• Efficiently handle high volume of calls; answers, screens, and directs inquiries appropriately
• Effectively relay sensitive information to appropriate parties
• Demonstrate superior organizational skills
• Operate general office equipment including multi-line phone system, faxes, copiers, scanners, printers, postage machine
• Coordinate pickups with UPS / FedEx and distributes mail and packages properly
• Maintain lobby to Lean company standards
• Provide additional support to Customer Service team by making outbound calls to collect customer information and other duties as assigned by supervisor

Behavioral Responsibilities of the Job

• Ability to adhere to strict attendance requirements

• Ability to work with minimal supervision.
• Ability to manage multiple tasks of varying priority.
• Ability to communicate effectively with both internal and external customers.

• Strong team player attitude and enthusiasm for service
• Problem solving/analytical skills.
• Detail Oriented
• Excellent organizational skills
• Ability to handle a diverse scope of work with varying levels of complexity

Training/Certification

• Minimum 1 year experience in front office support or reception
• Basic PC proficiency and familiarity with MS Word, Outlook, Excel, and Power Point
• Quality telephone skills
• Strong customer service skills
• Excellent organization skills preferred
• Typing 45WPM minimum
• Bilingual Spanish a Plus

Education

• High School Diploma or GED