Receptionist

Maimonides Medical Center; New York (NY); On-site; USD 21,000 - 28,000; Full time

Job summary

Maimonides Medical Center is seeking a temporary receptionist to perform routine front-desk duties in the department, including greeting visitors, answering calls, and scheduling appointments. The role requires ensuring patient records are prepared and directing individuals to the appropriate offices.

Applicants should have a high school diploma or equivalent and 6 months to 1 year of receptionist experience, preferably in a hospital setting with heavy telephone work.

Qualifications

• High school diploma or equivalent required.
• 6 months to 1 year receptionist experience preferred, preferably in a hospital setting with heavy telephone work.
• Must pass an alphanumeric skills test.
• Basic data entry skills preferred.
• Good oral and written communication skills.

Responsibilities

• Greets visitors and directs guests appropriately.
• Answers phones, routes calls, and takes messages as needed.
• Responds to routine questions about departmental policies and procedures.
• Directs patients and families to the correct office or department.
• Sets up patient records prior to appointments and files test results.

Skills

Alphanumeric skills test

Data entry

Oral communication

Written communication

Interpersonal skills

Education

High school diploma or equivalent

Tools

Email

SCI

Nextgen

Eagle Gold

Chartmaxx

Job description

About Us

We’re Maimonides Health, Brooklyn’s largest healthcare system, serving over 250,000 patients each year through the system’s 3 hospitals, 1800 physicians and healthcare professionals, more than 80 community-based practices and outpatient centers. At Maimonides Health, our core values H.E.A.R.T drives everything we do. We uphold and maintain Honesty, Empathy, Accountability, Respect, and Teamwork to empower our talented team, engage our respective communities and adhere to Planetree's philosophy of patient-centered care. The system is anchored by Maimonides Medical Center, one of the nation’s largest independent teaching hospitals and home to centers of excellence in numerous specialties; Maimonides Midwood Community Hospital (formerly New York Community Hospital), a 130-bed adult medical-surgical hospital; and Maimonides Children's Hospital, Brooklyn's only children's hospital and only pediatric trauma center. Maimonides' clinical programs rank among the best in the country for patient outcomes, including its Heart and Vascular Institute, Neuroscience Institute, Boneand Joint Center, and Cancer Center. Maimonides is an affiliate of Northwell Health and a major clinical training site for SUNY Downstate College of Medicine.

Overview

Temporary Position

Performs receptionist duties for the department, including greeting visitors, answering phones and making appointments.

Responsibilities

• Receives visitors, ascertains needs, and directs guests appropriately
• Answers the telephones, routing callers appropriately and taking messages as needed. Routes telephone referrals to the appropriate area or personnel (e.g., Social Work, Utilization Management)
• Answers routine questions regarding departmental policies, operations and procedures
• Directs patients and families to appropriate office or departmental area
• Sets up patient records prior to appointment, ensuring all required forms are included; files paperwork (e.g., test results) in the medical record as directed
• Provides necessary departmental forms to visitors and assists them with completion as appropriate
• Schedules patient appointments and notifies appropriate department personnel; contacts patients to confirm scheduled appointments
• Maintains established departmental policies and procedures, objectives, quality assurance program, safety, environmental, and infection control standards

Qualifications

High school graduation or equivalent required. 6 months - 1 year of receptionist experience preferred, preferably in a hospital setting with heavy telephone work Must pass alphanumeric skills test. Basic data entry skills preferred. Good oral and written communication skills.

Good interpersonal skills. Speaks, reads and writes English to the extent required by the position.

Preferred knowledge of Email, SCI, Nextgen, Eagle Gold and Chartmaxx

Maimonides Medical Center (MMC) is an equal opportunity employer.