Receptionist

Kohn Pedersen Fox; New York (NY); On-site; USD 43,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision insurance

401k with company match

Paid time off

Job summary

KPF, a global architecture practice, seeks a Receptionist for its New York City headquarters to provide hospitality to guests and staff. The role is in-office Monday to Friday, 8:30 AM–5:30 PM, with overtime eligibility.

Responsibilities include greeting visitors, routing inquiries, conference room management, lobby security registration, and supporting the hospitality team. Requires a Bachelor’s Degree and 1+ year front desk experience.

Qualifications

• Bachelor’s Degree required.
• 1+ years of front desk experience in a professional environment preferred.
• Strong customer service and communication skills.

Responsibilities

• Greet visitors and provide top-level hospitality.
• Manage global contact line to route inquiries.
• Schedule and manage conference rooms; coordinate with facilities.
• Ensure lobby security registration for guests.
• Maintain conference room supplies and signage.
• Provide backup support to Hospitality team.

Skills

Front desk experience

Customer service

Communication skills

Teamwork

Problem-solving

Multitasking

Discretion/Confidentiality

Attention to detail

Proactive planning

Education

Bachelor’s Degree

Tools

Outlook

Word

Excel

Job description

KPF , a global architecture practice, is seeking a Receptionist in it’s New York City headquarters to provide top-level hospitality to all guests and employees.

This role is in-office Monday to Friday, from 8:30AM until 5:30PM and is overtime eligible.

Primary Responsibilities:

• Greets all visitors to office and ensures a successful experience at KPF. Serves as first point of contact for all visitor questions and IT issues with conferencing software.
• Manage global contact phone line to route inquiries to the proper departments.
• Takes ownership of conference room scheduling and resolves booking issues. Proactive in problem-solving to avoid issues before they happen.
• Ensures all guests are registered with lobby security for smooth arrival.
• Coordinates with hospitality team to ensure all conference room spaces are prepared for meetings and events.
• Restocks conference rooms with supplies (pens, notepads, etc) when needed.
• Cleans conference room screens when appropriate.
• Proactive in scheduling to ensure reception desk coverage during lunch breaks, etc.
• Identifying and notifying Facilities for repairs and clean-ups to maintain visual quality of the office.
• Lead point person for questions from employees and visitors. Ensure all issues are resolved to satisfaction.
• Handles messaging and signage for office during events and filming/recording sessions.
• Manages and updates digital signage in office.
• Backup to the Hospitality team when needed.
• Assists in updating our client contact database.
• Assists in office supplies expense reconciliation.
• Handles other special projects and related duties as needed.
• Excellent customer service skills. Comfortable speaking with large groups.
• Moderate level of proficiency with Outlook, Word and Excel.
• Good problem-solving skills and sense of when to elevate issues to management.
• Ability to use good judgment and maintain confidentiality.
• Active listening skills and excellent communication skills, both verbal and written
• Ability to work collaboratively and to interact with all staff on different levels consistently with diplomacy and integrity.
• Able to receive constructive criticism for the staff and/or firm’s needs.
• Able to prioritize and multitask with little supervision; also flexible in reprioritizing as needed.
• Maintain an optimistic attitude. No-job-too-small mentality.

Qualifications :

• Bachelor’s Degree
• 1+ years of front desk experience in a professional/hotel environment preferred.

Pay Range:

$31.25 - $36.06 Hourly

Why KPF?

KPF’s mission is to elevate cities through impactful design, collaborating closely with the world’s most forward-thinking clients to create high performing, carefully crafted buildings that are unique to their physical, social, and environmental contexts.

• Career Growth: Opportunities for training, development, and career progression.

• Company Culture: Collaborative, high-performance environment with a focus on innovation and excellence.

• Benefits: Comprehensive health insurance, including medical, dental, and vision insurance, 401k with company matching contributions, paid time off and other perks.

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KPF is an equal opportunity employer.