Receptionist

Bloomberg Philanthropies - MW; New York (NY); On-site; USD 65,000 - 79,000; Full time

Benefits offered by this job

Healthcare coverage

Retirement plan

Wellness programs

Fitness reimbursement

Commuter savings

Discounts on products and services

Job summary

Bloomberg Philanthropies is seeking a front of house receptionist in New York City to be the first point of contact for employees, clients and visitors. The role involves supporting multiple on-site operations, coordinating meetings, handling VIP arrivals, and ensuring excellent service in a collaborative environment.

The position is coverage-based, in-person with schedules from 7am–4pm, 8am–5pm, 9am–6pm or 10am–7pm, and may require occasional extended hours.

Qualifications

• Minimum 1 year experience in a reception, customer service, retail or hospitality environment.
• Bachelor’s degree required.
• Exceptional executive presence, presentation and communication under pressure.
• Strong time and task management, ability to learn names quickly.
• High proficiency with Microsoft Word, Excel, PowerPoint and Outlook.
• Experience delivering superior customer service and relationship management in person and via phone, messaging and email.
• Availability to work evenings and occasional weekends as needed.

Responsibilities

• Oversee day-to-day management of the reception desk and area with a team of receptionists.
• Ensure exceptional presentation of the reception area, magazines, closets and flowers.
• Monitor the Reception inbox and answer phone lines; communicate across the organization.
• Coordinate meetings and conference room bookings; stay aware of daily schedule of meetings and VIPs.
• Maintain confidentiality regarding meetings, guests, events, and operations.
• Assist with events and related tasks as they arise.
• Support other departments by directing requests to Facilities, Food Services, Cleaning, Mailroom and Security; ensure completion.
• Order daily employee lunch.
• Approve invoices and review charges with attention to detail.
• Maintain building documents like the Art Book and Employee Directory.
• Communicate important issues to management; maintain inventory of products and supplies.
• Oversee new employee setup; participate in training of new team members as you progress.

Skills

Customer service

MS Office

Professional demeanor

Time management

Communication

Education

Bachelor’s degree

Tools

Microsoft Office Suite

Job description

Background

Bloomberg Philanthropies works to create catalytic change across five areas of focus: arts and culture, education, the environment, government innovation, and public health. Our mission is to ensure better, longer lives for the greatest number of people. Our approach is rooted in Mike Bloomberg’s unique experience and success across the field of business, government, and philanthropy.

The Position

Bloomberg Philanthropies’ Operations Department has an open position for a front of house reception position in New York City. Our Reception team is the first point of contact and provides the first impression for the various groups we support. The position requires interaction with employees, clients, high profile visitors, various levels of management, and vendors. This position collaborates with other on-site operations staff and will provide back up when needed for other departments including assisting with catering, reporting facilities issues and coordinating vendor services when needed.

This position is coverage based and in person; hours are scheduled in advance and range from 7am – 4pm, 8am – 5pm, 9am – 6pm or 10am – 7pm on most days. There may be instances of early or late coverage as needed.

Who You Are

You come to work with a purpose and take pride in being customer service driven. You love being part of a team where colleagues count on you every day, and you challenge and support yourself to innovate, learn and deliver the best service possible. We’re excited about candidates who show curiosity about our work and who look for projects and learnings to enhance their professional development. A consistently upbeat attitude and a ‘can do’ approach to challenging situations is a must.

Essential Duties and Responsibilities

• Working as part of a team of Receptionists to oversee the day-to-day management of the reception desk and reception area
• Ensure overall presentation of the Reception area including magazines, closets and flowers is at exceptional standards
• Communicate on behalf of reception. This includes monitoring the Reception inbox and answering phone-lines, as well as maintaining connection throughout the organization
• Manage meeting and conference room coordination and bookings and be familiar with the daily schedule of meetings and VIP contacts
• Maintain complete confidentiality concerning meetings, guests, events and overall operations
• Assist with events and event related tasks as they arise
• Assist with the workflow of other departments including directing requests or issues to Facilities, Food Services, Cleaning Services, Mailroom and Security, and following up to ensure completion
• Order food for daily employee lunch
• Approve invoices, provide documentation of charges, and view expenses with a sharp eye for detail and accuracy
• Maintain various building documents including the Art Book and Employee Directory
• Communicate with management on important or timely issues
• Maintain an inventory of products and supplies
• Oversee new employee set-up
• Pass NYS Notary Exam within the first 6 months in the role
• Participate in special projects and handling of delegated tasks as needed
• As you progress in the role, support the training of newer team members

Qualifications of the ideal candidate

• Minimum 1 year experience in a reception, customer service, retail or hospitality environment.
• Bachelor’s degree required
• Exceptional executive presence, presentation and communication with the ability to uphold a professional demeanor under pressure
• Exceptional time and task management organizational skills – being able to work with urgency, handle multiple tasks, priorities and quick ability to learn (and remember) names
• High level of proficiency with Microsoft Word, Excel, PowerPoint and Outlook
• Experience working in a team to deliver superior customer service and relationship management both in person and through interactive media (phone, messaging and email)
• Availability to work evenings and occasional weekends as needed

We’d love to see

• Experience and capability in effectively managing/coordinating simultaneous projects, and successfully prioritize multiple tasks with sound judgment
• Ability and desire to build and maintain strong relationships with team and applicable internal and external contacts
• Analytical thinker with strong research and writing skills
• Willingness to learn new skills and ability to retain information

Accommodation

Bloomberg Philanthropies provides reasonable adjustment/accommodation to individuals with disabilities. Please let us know if you require a reasonable adjustment/accommodation to apply for a job. Examples of reasonable adjustment/accommodation include but are not limited to making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. To request an adjustment/accommodation to apply for a job, please email [e-mail].

Equal Opportunity

Bloomberg Philanthropies is an equal opportunity employer and prohibits discrimination in employment. It is Bloomberg Philanthropies’ policy to provide equal opportunity and access for all persons, and the Organization is committed to attracting, retaining, developing, and promoting the most qualified individuals without regard to age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law (each, a “Protected Characteristic”). Bloomberg Philanthropies prohibits treating applicants or employees less favorably in connection with the terms and conditions of employment, in all phases of the employment process, because of one or more Protected Characteristics.

We’reproud to provide all full-time employees with comprehensive healthcare coverage, as well as programs and services to help them and their families manage their health and well-being. In addition to health, dental, and vision coverage, we offer disability and life insurance, a retirement savings plan (complete with a generous company match), and an array of wellness programs. We also haveperks including fitness and gym reimbursement, commuter savings programs, and discounts on products and services.

The referenced salary range is based on the Company’s good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level.

Annual Salary Range

$72,000—$72,000 USD