Receptionist

Pacific Retirement Services, Inc.; Madison (WI); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Paid Time Off

401(k) with match

Profit sharing

Free meals on shift

Employee cafeteria

Education reimbursement

Subsidized parking

Referral bonus

Fitness center access

PayActiv

Perks at Work

Employee appreciation

Resident appreciation bonus

Job summary

Capitol Lakes is seeking a friendly Receptionist to be the first point of contact for residents, guests, and visitors in Madison, WI. The role supports daily front desk operations and administrative tasks, ensuring a welcoming and well-organized environment.

Responsibilities include greeting visitors, answering calls, providing information, handling scheduling needs, and maintaining front desk procedures with a professional demeanor.

Qualifications

• Previous reception, customer service, or clerical experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Basic computer skills and familiarity with office equipment.
• Friendly, reliable, and comfortable interacting with residents and team members.

Responsibilities

• Greet residents, guests, and visitors to create a welcoming first impression.
• Answer and route incoming calls to appropriate departments.
• Provide information and assistance in person and over the phone.
• Support mail distribution, clerical tasks, and front desk organization.
• Assist with scheduling transportation and appointments with internal teams.
• Monitor visitor access and maintain a safe environment.

Skills

Customer service

Communication skills

Multitasking

Professional demeanor

Tools

MS Office

Job description

Overview

Located in the heart of downtown Madison, Capitol Lakes is a premier not-for-profit Life Plan Community offering residents an engaging lifestyle with exceptional amenities and a full continuum of care. We are seeking a friendly and professional Receptionist to serve as the first point of contact for residents, guests, and visitors while supporting daily front desk and administrative operations.

What You'll Be Doing

• Greet residents, guests, and visitors while creating a welcoming and professional first impression.
• Answer and coordinate incoming calls, directing them to the appropriate departments in a timely manner.
• Provide information and assistance to residents, staff, and visitors in person and over the phone.
• Support administrative tasks including mail distribution, basic clerical duties, and maintaining front desk organization.
• Assist with scheduling needs such as transportation and appointments while communicating with internal teams.
• Help maintain a safe and secure environment by monitoring visitor access and following procedures.

Schedule: 11:00 pm - 7:00 am CST Friday and Saturday.

About You

• Previous experience in reception, customer service, or clerical work preferred.
• Strong communication and interpersonal skills with a professional demeanor.
• Ability to multitask and stay organized in a fast-paced environment.
• Basic computer skills and familiarity with office equipment.
• Friendly, reliable, and comfortable interacting with residents and team members.

Working at Capitol Lakes, you will enjoy the following benefits:

• Paid Time Off (PTO): Use it as you earn it—take time off when you want or choose PTO+ for extra pay.
• 401(k) with 4% Employer Match: Boost your retirement savings with every paycheck!
• Profit Sharing Plan: We contribute to profit sharing plan, helping you build savings based on company performance.
• Free! Meals on us during your shift to keep you fueled throughout your workday.
• Employee Cafeteria: Convenient onsite dining with a variety of meal options
• Education Reimbursement: Continue your education with financial assistance for approved courses and programs.
• Subsidized Parking or Public Transportation: We help with your commute costs!
• Employee Referral Bonus Program: Invite your friends to join our team and score $$ when they're hired
• Free! Access to our onsite fitness center and pool
• PayActiv: Flexible access to earned wages
• Perks at Work: exclusive discounts on shopping, travel, entertainment, and more!
• Employee Appreciation: We value and recognize your contributions through bonuses, events, and other rewards that celebrate your hard work.
• Resident Appreciation Bonus: An annual "thank you" from our residents recognizing your service and dedication.