Receptionist

Capitol Lakes; Madison (WI); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

PTO

401(k) with 4% Employer Match

Profit Sharing Plan

Free meals during shift

Employee Cafeteria

Education Reimbursement

Subsidized Parking or Public Transport

Employee Referral Bonus

Onsite fitness center & pool

PayActiv

Perks at Work

Employee Appreciation

Resident Appreciation Bonus

Job summary

Capitol Lakes in downtown Madison, WI is seeking a friendly Receptionist to be the first contact for residents, guests and visitors, supporting front desk operations.

This role requires strong communication, multitasking, and courteous service. Evening/night shift Fri and Sat 11:00 pm–7:00 am CST with benefits like PTO, retirement plan, and wellness perks.

You will answer calls, direct inquiries, assist with scheduling, coordinating transportation, and help maintain a safe, welcoming environment.

Qualifications

• Previous reception, customer service or clerical experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Basic computer skills and familiarity with office equipment.

Responsibilities

• Greet residents, guests and visitors and provide a welcoming first impression.
• Answer and route incoming calls to appropriate departments promptly.
• Provide information and assistance in person and over the phone.
• Support front desk tasks including mail distribution and clerical duties.
• Assist with scheduling transportation and appointments and communicate with teams.
• Monitor visitor access to maintain a safe environment.

Skills

Greeting & customer service

Communication

Multitasking

Professional demeanor

Scheduling coordination

Teamwork

Tools

Phone system

MS Office

Job description

Overview

Located in the heart of downtown Madison, Capitol Lakes is a premier not-for-profit Life Plan Community offering residents an engaging lifestyle with exceptional amenities and a full continuum of care. We are seeking a friendly and professional Receptionist to serve as the first point of contact for residents, guests, and visitors while supporting daily front desk and administrative operations.

Overview

Located in the heart of downtown Madison, Capitol Lakes is a premier not-for-profit Life Plan Community offering residents an engaging lifestyle with exceptional amenities and a full continuum of care. We are seeking a friendly and professional Receptionist to serve as the first point of contact for residents, guests, and visitors while supporting daily front desk and administrative operations.

What You’ll Be Doing

• Greet residents, guests, and visitors while creating a welcoming and professional first impression.
• Answer and coordinate incoming calls, directing them to the appropriate departments in a timely manner.
• Provide information and assistance to residents, staff, and visitors in person and over the phone.
• Support administrative tasks including mail distribution, basic clerical duties, and maintaining front desk organization.
• Assist with scheduling needs such as transportation and appointments while communicating with internal teams.
• Help maintain a safe and secure environment by monitoring visitor access and following procedures.

About You

• Previous experience in reception, customer service, or clerical work preferred.
• Strong communication and interpersonal skills with a professional demeanor.
• Ability to multitask and stay organized in a fast-paced environment.
• Basic computer skills and familiarity with office equipment.
• Friendly, reliable, and comfortable interacting with residents and team members.

Schedule: 11:00 pm - 7:00 am CST Friday and Saturday.

Working at Capitol Lakes, you will enjoy the following benefits:

• Paid Time Off (PTO): Use it as you earn it—take time off when you want or choose PTO+ for extra pay.
• 401(k) with 4% Employer Match: Boost your retirement savings with every paycheck!
• Profit Sharing Plan: We contribute to profit sharing plan, helping you build savings based on company performance.
• Free! Meals on us during your shift to keep you fueled throughout your workday.
• Employee Cafeteria: Convenient onsite dining with a variety of meal options
• Education Reimbursement: Continue your education with financial assistance for approved courses and programs.
• Subsidized Parking or Public Transportation: We help with your commute costs!
• Employee Referral Bonus Program: Invite your friends to join our team and score $$ when they’re hired
• Free! Access to our onsite fitness center and pool
• PayActiv: Flexible access to earned wages
• Perks at Work: exclusive discounts on shopping, travel, entertainment, and more!
• Employee Appreciation: We value and recognize your contributions through bonuses, events, and other rewards that celebrate your hard work.
• Resident Appreciation Bonus: An annual “thank you” from our residents recognizing your service and dedication.