Receptionist

Service Corporation International; Livonia (MI); On-site; USD 19,000 - 28,000; Part time

Job summary

Harry J Will Funeral Homes in Livonia, MI, is seeking a part-time front desk receptionist to greet visitors, answer calls, and coordinate basic clerical tasks. The role requires a professional communication style, ability to manage confidential information, and a weekend-inclusive schedule.

Proficiency with MS Office and office equipment is preferred. The successful candidate will help maintain a calm, respectful environment for families, assist staff, and support day-to-day administrative

Qualifications

• High school diploma or equivalent.
• Six months general office/reception experience preferred.
• Proficient with MS Office and standard office equipment.
• Clear, professional speaking voice and tone.
• Discretion handling sensitive and confidential situations.
• Flexible schedule including weekends.

Responsibilities

• Greet and assist guests at the front desk courteously.
• Answer and route calls; screen inquiries and provide directions.
• Notify staff of arrivals and escort visitors to rooms.
• Maintain a welcoming environment with beverages and comfort.
• Handle mail, packages, and basic clerical duties as needed.

Skills

MS Office

Phone etiquette

Interpersonal skills

Diplomacy

Scheduling flexibility

Education

High school diploma

Tools

Telephone system

Fax machine

Copier

Job description

Our associates celebrate lives. We celebrate our associates.

Receives client families and visitors at the front desk by greeting, welcoming, directing and announcing them courteously and appropriately. Answers, screens, and routes incoming phone calls plus other general office support duties.

JOB RESPONSIBILITIES

• Greets guests and visitors, offering assistance when entering the building

• Notifies staff members when appointments arrive and escorts guests to appropriate room

• Answers routine questions associated with services, products, location directions, etc.

• Immediately notifies and involves management with customer service and security issues

• Receives deceased belongings from family and follows chain of custody procedures

• Answers, screens, and routes incoming calls to appropriate staff members

• Maintains a comfortable environment for clients, providing beverages and other amenities for families as needed. May make coffee.

• Maintains guest-waiting area, disposing of trash, replacing tissues, and general straightening of furniture

• Receives incoming mail and packages

• Maintains organized and current electronic and paper files and records, such as deeds and trust files

• May perform light typing, proofreading, data entry or printing

MINIMUM REQUIREMENTS

Education

• High School Diploma or equivalent

Experience

• Six months general office, receptionist, or administrative support experience preferred

• Proficient at operating telephones, fax, copier

Knowledge, Skills and Abilities

• Working knowledge of MS Office Suite

• Clear and professional speaking voice and tone

• Professional interpersonal skills to handle sensitive and confidential situations

• Position continually requires demonstrated poise, tact and diplomacy

• Ability to work schedule including Saturday and or Sunday and beyond standard business hours

Postal Code: 48152

Category (Portal Searching): Administration and Clerical

Job Location: US-MI - Livonia

Job Profile ID: F00238

Time Type: Part time

Location Name: Harry J Will Funeral Homes