Receptionist

Service Corporation International; Miami (FL); Hybrid; USD 30,000 - 42,000; Full time

Job summary

Service Corporation International in Miami, FL is seeking a front desk receptionist to warmly greet visitors, answer phones, and support office operations at the Woodlawn Park Cemetery South location. You will coordinate with staff, manage routine inquiries, and maintain an orderly reception area.

The role requires a High School Diploma and likely 6 months of related office experience; strong communication and professional demeanor are essential, as is the ability to work weekends and handle

Qualifications

• High School Diploma or equivalent.
• Six months reception/general office experience preferred.
• Proficient with telephones, fax, copier.
• Clear, professional speaking voice and tone.
• Strong interpersonal skills for sensitive situations.

Responsibilities

• Greet guests and visitors, offering assistance when entering the building.
• Notify staff when appointments arrive and escort guests to the appropriate room.
• Answer routine questions about services, products, location directions, etc.
• Immediately notify management of customer service and security issues.
• Receive deceased belongings from families and follow chain of custody procedures.
• Answer, screen, and route calls to appropriate staff.
• Maintain a comfortable environment for clients, provide beverages and amenities; may make coffee.
• Maintain guest waiting area; dispose of trash, replace tissues, and straighten furniture.
• Receive incoming mail and packages; maintain organized files and records.
• May perform light typing, proofreading, data entry or printing.

Skills

Communication

Interpersonal skills

Professional demeanor

Telephone etiquette

Education

High School Diploma

Tools

MS Office Suite

Job description

Our associates celebrate lives. We celebrate our associates.

Receives client families and visitors at the front desk by greeting, welcoming, directing and announcing them courteously and appropriately. Answers, screens, and routes incoming phone calls plus other general office support duties.

JOB RESPONSIBILITIES

• Greets guests and visitors, offering assistance when entering the building

• Notifies staff members when appointments arrive and escorts guests to appropriate room

• Answers routine questions associated with services, products, location directions, etc.

• Immediately notifies and involves management with customer service and security issues

• Receives deceased belongings from family and follows chain of custody procedures

• Answers, screens, and routes incoming calls to appropriate staff members

• Maintains a comfortable environment for clients, providing beverages and other amenities for families as needed. May make coffee.

• Maintains guest-waiting area, disposing of trash, replacing tissues, and general straightening of furniture

• Receives incoming mail and packages

• Maintains organized and current electronic and paper files and records, such as deeds and trust files

• May perform light typing, proofreading, data entry or printing

MINIMUM REQUIREMENTS

Education

• High School Diploma or equivalent

Experience

• Six months general office, receptionist, or administrative support experience preferred

• Proficient at operating telephones, fax, copier

Knowledge, Skills and Abilities

• Working knowledge of MS Office Suite

• Clear and professional speaking voice and tone

• Professional interpersonal skills to handle sensitive and confidential situations

• Position continually requires demonstrated poise, tact and diplomacy

• Ability to work schedule including Saturday and or Sunday and beyond standard business hours

Postal Code: 33186

Category (Portal Searching): Administration and Clerical

Job Location: US-FL - Miami

Job Profile ID: F00238

Time Type: Full time

Location Name: Woodlawn Park Cemetery South