Receptionist (part-time)

Service Corporation International; Livonia (MI); On-site; USD 29,000 - 42,000; Full time

Job summary

Service Corporation International in Livonia, MI is seeking a front desk receptionist to welcome guests, answer calls, and support office operations. You will assist families, coordinate with staff, and help maintain a calm, respectful environment in a sensitive setting.

The role requires a high school diploma, basic MS Office skills, and the ability to work weekend shifts and beyond standard hours. Prior office or reception experience is preferred, with strong communication and interpersonal

Qualifications

• High School Diploma or equivalent required.
• Six months general office/receptionist experience preferred.
• Proficient with telephones, fax, copier; MS Office skills expected.
• Clear, professional speaking voice and interpersonal skills for sensitive situations.
• Ability to work Saturdays and/or Sundays and beyond standard hours.

Responsibilities

• Greet guests and visitors at the front desk and direct them courteously.
• Notify staff when appointments arrive and escort guests to rooms.
• Answer routine questions about services, products, and directions.
• Notify management about customer service or security issues as needed.
• Receive and handle deceased belongings per chain-of-custody procedures.
• Answer and route calls; maintain a comfortable guest area with beverages as needed.
• May perform light typing, data entry, proofreading or printing.

Skills

MS Office

Telephone skills

Interpersonal skills

Professional communication

Education

High School Diploma

Tools

Telephone system

Fax machine

Copier

Job description

Our associates celebrate lives. We celebrate our associates. Receives client families and visitors at the front desk by greeting, welcoming, directing and announcing them courteously and appropriately. Answers, screens, and routes incoming phone calls plus other general office support duties.

JOB RESPONSIBILITIES

• Greets guests and visitors, offering assistance when entering the building
• Notifies staff members when appointments arrive and escorts guests to appropriate room
• Answers routine questions associated with services, products, location directions, etc.
• Immediately notifies and involves management with customer service and security issues
• Receives deceased belongings from family and follows chain of custody procedures
• Answers, screens, and routes incoming calls to appropriate staff members
• Maintains a comfortable environment for clients, providing beverages and other amenities for families as needed.
• May make coffee.
• Maintains guest-waiting area, disposing of trash, replacing tissues, and general straightening of furniture
• Receives incoming mail and packages
• Maintains organized and current electronic and paper files and records, such as deeds and trust files
• May perform light typing, proofreading, data entry or printing

MINIMUM REQUIREMENTS

• Education High School Diploma or equivalent
• Experience Six months general office, receptionist, or administrative support experience preferred
• Proficient at operating telephones, fax, copier
• Knowledge, Skills and Abilities Working knowledge of MS Office Suite Clear and professional speaking voice and tone Professional interpersonal skills to handle sensitive and confidential situations
• Position continually requires demonstrated poise, tact and diplomacy
• Ability to work schedule including Saturday and or Sunday and beyond standard business hours
• Postal Code: 48152
• Category (Portal Searching): Administration and Clerical
• Job Location: US-MI - Livonia

Who we are. What we do.

We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none.

SCI refers to Service Corporation International and its affiliates.

Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.