Receptionist

Department of Health and Human Services; Biddeford (ME); On-site; USD 25,000 - 37,000; Full time

Job summary

The Department of Health and Human Services is seeking an Office Associate II for the Biddeford location. You will greet visitors, screen inquiries, handle calls, and manage mail and supplies in a busy administrative setting.

Ideal candidates bring office-support experience, strong MS Office skills, and the ability to work independently with sound judgment on standard procedures. This on-site role offers a competitive hourly wage and comprehensive state benefits.

Qualifications

• Training, education, or experience in office and administrative support work that demonstrates competence in modern office practices.
• Ability to use independent decision-making on processes, information, and actions per standard procedures.
• Experience using standard workplace equipment and applications (MS Word, Excel, Outlook, SharePoint).

Responsibilities

• Greeting and screening individuals entering the office and referring to the appropriate employee or unit.
• Receiving, routing and transferring calls and documenting walk-in traffic.
• Troubleshooting equipment and advising on technical assistance requests.
• Scheduling conference and interview rooms.
• Issuing and tracking visitor access badges.
• Processing outgoing and incoming mail and restocking supplies.
• Training colleagues and providing office coverage.
• Other tasks assigned within the classification.

Skills

Office administration

Customer service

MS Word/Excel/Outlook

Tools

MS Word

Excel

Outlook

SharePoint

Job description

Department of Health and Human Services (DHHS) Office Associate II

Opening Date: October 13, 2026

Closing Date: October 26, 2026

Job Class Code: 6542 Grade: 13 (Administrative) Salary: $18.53 - $26.68 per hour* *This is inclusive of a 2.50% recruitment and retention stipend Position Number: 02022-3741 Location: Biddeford

Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.

Core Responsibilities

• Greeting/screening individuals coming into the office and asking questions to determine needs and referring to appropriate employee, unit or office for services
• Receiving, routing and transferring all incoming calls and documenting all walk in traffic on the electronic walk-in log
• Troubleshooting equipment and advising others requesting technical assistance
• Scheduling conference rooms and interview rooms
• Issuing and tracking visitor access badges
• Processing outgoing and incoming mail
• Inventorying and restocking office supplies and equipment
• Training employees providing coverage for the reception area
• Other tasks, as assigned that fall within the classification

Minimum Qualifications

Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of modern office practices to perform complex, varied office support tasks, and 2) the ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures. All positions in this classification assume the qualifications of: Office Assistant I, Office Assistant II, and Office Associate I. The background of well-qualified candidate will demonstrate experience in the following areas: Skilled in the use of standard workplace equipment and applications (MS Word, EXCEL, Outlook, SharePoint, etc.). Prior experience performing a broad range of administrative duties. Prior experience working with customer service which involves direct face-to-face contact with clients.

Agency Information

The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers.

District Operations is a statewide unit within the DHHS Division of Facilities Management that coordinates facilities operations, performs diverse administrative functions and provides clerical support services to the Department. This recruitment is being conducted for a vacancy located in Biddeford.

For additional information about this position please contact Andrea Ray, Business Manager at 207-822-2144, or by email at [e-mail]

Benefits of working for the State of Maine

No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave. When you or immediate members of your family are ill, utilize 12 days of sick leave per year.
• Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums ($12,213.60 - $13,650.48 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).
• Retirement Plan – The State contributes the equivalent of 14.06% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
• Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
• Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
• Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office.
• Living Resources Program – Navigate challenging work and life situations with our employee assistance program.
• Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including non-birthing and adoptive parents—receive six weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
• Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.
• State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.
• Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.

Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.