Office Associate II

MaineGuide; Augusta (ME); On-site; USD 39,000 - 55,000; Full time

Benefits offered by this job

Work-Life Balance

Health Insurance Coverage

Health Insurance Premium Credit

Dental Insurance

Retirement Plan

Gym Membership Reimbursement

Flexible Spending Accounts

Public Service Student Loan Forgivness

Living Resources Program

Parental leave

Voluntary Deferred Compensation

Job summary

The Maine Department of Labor is seeking a courteous Administrative Assistant to staff the reception desk in Augusta, Maine, Monday through Friday, 8 am to 5 pm. You will greet visitors, answer questions, and direct inquiries to the appropriate MDOL bureaus or state resources.

You will also manage data entry, perform special projects, and support general administrative duties such as mail handling and document organization, contributing to a positive, organized office environment.

Qualifications

• Competency in applying a solid knowledge of modern office practices to perform complex, varied office support tasks.
• Ability to use independent decision-making on procedures to follow, information to process, and actions to take per standard procedures.
• Experience providing information and guidance to visitors or callers is preferred.
• Strong knowledge of Excel and other advanced computer applications.
• Excellent communication and customer service skills are highly valued.

Responsibilities

• Monitor the lobby and greet walk-in visitors and constituents; answer questions and refer to MDOL resources.
• Answer main line and identify issues to route to the correct MDOL bureaus or state resources.
• Enter and maintain data in tracking spreadsheets and support special projects.
• Provide other administrative duties such as photocopying, mail handling, and poster/library maintenance.

Skills

Excellent customer service

Multitasking

Time management

Understand & communicate complex tasks

Discretion with sensitive matters

Excel

Tools

Excel

Job description

Department of Labor - Office of the Commissioner / Customer Service Unit

Job Class Code: 6542
Grade: 13 (Administrative Services)
Salary: $18.53 - $26.68 /Hour (Includes 2.5% Stipend)
Location: Augusta, ME

Opening Date: October 13, 2026

Closing Date: October 27, 2026

Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.

Primary Responsibilities:

• This position is assigned to the Maine Department of Labor’s Reception Desk, Monday through Friday, 8 am to 5 pm.
• Primary responsibilities are to monitor the lobby and greet walk-in visitors and constituents, answer their questions and/or contact the appropriate DOL resources. As well as, answering the main line, identifying the caller’s issues, and also referring them to the appropriate MDOL Bureaus, or state resources, for resolution to their inquiries.
• Managing, maintaining, and Entering data information into various tracking spreadsheets.
• Performing special projects as they are assigned.
• Providing other administrative duties such as photocopying, preparing mail, receiving mail, and maintaining the Bureau of Labor Standards’ Labor Law poster and Video Libraries.

Knowledge, Skills, and Abilities:

• Excellent customer service skills
• The ability to multitask
• Excellent time management
• Ability to understand and communicate complex matters
• Ability to use discretion with sensitive matters and material
• Knowledge of advanced computer applications, particularly Excel

Minimum qualifications:

Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of modern office practices to perform complex, varied office support tasks, and 2) the ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures. All positions in this classification assume the qualifications of: Office Assistant I, Office Assistant II, and Office Associate I.

Preferred Qualifications:

• A strong Knowledge of advanced computer applications, particularly Excel.
• Experience providing information and guidance.
• Excellent communication and customer service skills.
• Familiarity with workforce development resources.
• Lived experience as or serving individuals underrepresented in the workforce

Contact Information:

[e-mail]

Questions about this position should be directed to: Christopher Chase

Benefits of working for the State of Maine:

No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Balance – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($11,857.68-$13,950.24 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).
• Retirement Plan – The State of Maine contributes 14.06% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
• Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
• Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
• Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office.
• Living Resources Program – Navigate challenging work and life situations with our employee assistance program.
• Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive forty-two (42) consecutive calendar days of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
• Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.

State employees are eligible for an extensive and highly competitive benefits package covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.