Receptionist

MaineGuide; Lewiston (ME); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health Insurance Coverage

Dental Insurance

Retirement Plan

Paid holidays & vacation

Job summary

The Department of Health and Human Services (DHHS) Lewiston District Office seeks a Customer Representative Associate II. You will provide receptionist and administrative support, greet visitors, screen inquiries, and route them to the appropriate staff.

Responsibilities include handling calls, scheduling rooms, processing mail, managing badges, stocking supplies, and training coverage for the front desk. This role requires strong customer service and organizational skills in a public-facing

Qualifications

• Experience applying quality customer service to assist the public with applications and services.
• Ability to use independent decision-making per standard procedures.
• Experience with standard workplace equipment and applications.

Responsibilities

• Welcomes and screens visitors and directs to appropriate staff.
• Receives, routes, and logs all calls and walk-ins.
• Troubleshoots equipment and assists with tech requests.
• Schedules conference and interview rooms.
• Issues and tracks visitor badges.
• Processes mail and maintains supplies.
• Trains staff covering reception area.
• Performs additional related duties.

Skills

MS Word

Excel

Outlook

SharePoint

Administrative duties

Customer service

Job description

Department of Health and Human Services (DHHS)

Customer Representative Associate II

Opening Date:October 7, 2026

Closing Date:October 21, 2026

Job Class Code:6598

Grade:13 (Administrative Services)

Salary:$18.08 - $26.03 per hour

Position Number: 02022-5431

Location:This recruitment is being conducted for a vacancy located in Lewiston.

Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.

Core Responsibilities:

This position will provide supportive services by performing reception and administrative tasks within the DHHS Lewiston District Office. Responsibilities include, but are not limited to:

• Greeting/screening individuals coming into the office and asking questions to determine needs and referring to appropriate employee, unit or office for services;
• Receiving, routing and transferring all incoming calls and documenting all walk in traffic on the electronic walk-in log;
• Troubleshooting equipment and advising others requesting technical assistance;
• Scheduling conference rooms and interview rooms;
• Issuing and tracking visitor access badges;
• Processing outgoing and incoming mail;
• Inventorying and restocking office supplies and equipment;
• Training employees providing coverage for the reception area;
• Other tasks, as assigned, that fall within the classification.

Minimum Qualifications:

Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public with applications, fees, examinations, or social services that have an eligibility or compliance component; and 2) the ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures.

The background of well-qualified candidate will demonstrate experience in the following areas:

• 1.Skilled in the use of standard workplace equipment and applications (MS Word, EXCEL, Outlook, SharePoint, etc).
• 2.Prior experience performing a broad range of administrative duties.
• 3.Prior experience working with customer service which involves direct face-to-face contact with clients.

Agency information:

The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health through the Maine Center for Disease Control and Prevention, operates two state psychiatric hospitals, and provides oversight to health care providers through the licensing division. DHHS is the largest executive branch department in Maine, employing over 3,000 people across the state.

District Operations is a statewide unit within the DHHS Division of Facilities Management that coordinates facilities operations, performs diverse administrative functions and provides clerical support services to the Department.

Application Information:

For questions about this position, please contact Ian Bullock, Office Manager at 207-795-4433, or by email [e-mail]

Please submit all documents or files in PDF or Word format.

To request a paper application, please contact [e-mail]

Benefits of working for the State of Maine:

No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Fit– Rest is essential. Take time for yourself using 13 paid holidays and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave. When you or immediate members of your family are ill, utilize 12 days of sick leave per year.
• Health Insurance Coverage– The State of Maine pays85%-95% of employee-only premiums ($12,213.60 - $13,650.48 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Health Insurance Premium Credit– Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
• Dental Insurance– The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).
• Retirement Plan– The State contributes the equivalent of 14.06% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
• Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
• Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
• Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office.
• Living Resources Program – Navigate challenging work and life situations with our employee assistance program.
• Parental leaveis one of the most important benefits for any working parent. All employees who are welcoming a child—including non-birthing and adoptive parents—receivesix weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
• Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.

State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated foranything less than full-time.

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.

If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

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If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.