Office Assistant II

State of Maine; Lewiston (ME); On-site; USD 48,139,000 - 66,592,000; Full time

Benefits offered by this job

13 paid holidays

3+ weeks vacation leave

Health Insurance Coverage

Dental Insurance

Retirement Plan

Gym Membership Reimbursement

Flexible Spending Accounts

Public Service Student Loan Forgivness

Parental leave

Job summary

The State of Maine Department of Health and Human Services is seeking a receptionist/administrative support specialist in Lewiston. The role supports OCFS operations by managing 100–200 daily calls, directing callers, handling communications, and processing records.

Starting pay is $16.80–$23.24 per hour with a 4% stipend, and benefits are included. This on-site position is full-time and exempt from visa sponsorship at this time.

Qualifications

• Proficient in Outlook or similar email app.
• Experience performing receptionist duties.
• Data entry of narratives and billing data.
• Proficient keyboarding speed and accuracy.

Responsibilities

• Manage incoming calls on an assigned schedule, directing callers to the appropriate OCFS staff.
• Distribute mail, faxes, and other communications.
• Redact adoption records for prospective adoptive parents.
• Burn CDs for Clifford Orders and Court documents.
• File closed assessments and permanency records.
• Support other administrative processes as needed.

Skills

Outlook

Receptionist duties

Data entry

Keyboarding

Tools

Excel

MS Word

Job description

Department of Health and Human Services (DHHS) Opening Date: September 30, 2026 Closing Date: October 14, 2026 Job Class Code: 6538 Grade: 08 (Admin Svcs) Salary: $16.80 - $23.24 per hour This is inclusive of a 4.00% recruitment and retention stipend New employees begin at Step 1, $16.80 per hour Position Number: 02022-7332 Location: Lewiston Currently, this position is not eligible for visa sponsorship or STEM OPT extensions

Core Responsibilities

• Responsible for primary management of incoming calls to the Augusta OCFS office on an assigned schedule. Serving as backup to the clerk assigned to telephone duty when they are away from their desk or out of the office - Receiving and directing 100-200 phone calls daily; engaging with callers to understand their needs and assisting them with connecting with the appropriate OCFS staff or program;
• Managing and distributing incoming and outgoing communications for the office, including mail, faxes, and other publications and print materials;
• Redact adoption records for prospective adoptive parents;
• Burn CD's for Clifford Orders, Court, etc.
• Filing closed assessments and permanency records
• Supporting other administrative processes for OCFS programs as needed.

Minimum Qualifications

• Outlook or comparable e-mail application
• Excel or comparable spreadsheet application
• MS Word or comparable word processing application
• Performing receptionist duties
• Data entry (both narratives and billing data)
• Keyboarding (words per minute)

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Agency information

The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers.

Benefits of working for the State of Maine

• Work-Life Fit - Rest is essential. Take time for yourself using 13 paid holidays and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave. When you or immediate members of your family are ill, utilize 12 days of sick leave per year.
• Health Insurance Coverage - The State of Maine pays 85%-95% of employee-only premiums ($12,213.60 - $13,650.48 annual value), depending on salary. Use this chart to find the premium costsfor you and your family, including the percentage of dependent coverage paid by the State.
• Health Insurance Premium Credit - Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
• Dental Insurance - The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).
• Retirement Plan - The State contributes the equivalent of 14.06% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
• Gym Membership Reimbursement - Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
• Health and Dependent Care Flexible Spending Accounts - Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
• Public Service Student Loan Forgiveness - The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office.
• Living Resources Program - Navigate challenging work and life situations with our employee assistance program.
• Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child-including non-birthing and adoptive parents-receive six weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
• Voluntary Deferred Compensation - Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.
• State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.
• Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.

Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

If you're looking for a great next step, and want to feel good about what you do, we'd love to hear from you.