Receptionist

FILLMORE EYE CLINIC INCORPORATED; Las Cruces (NM); On-site; USD 40,116,000 - 51,577,000; Full time

Job summary

Fillmore Eye Clinic Incorporated is seeking a Front Office Receptionist to greet patients, schedule appointments, and manage daily front desk operations. You will handle calls, direct inquiries, and ensure accurate data entry while maintaining organized patient files in a fast-paced clinic environment.

Responsibilities include verifying insurance, providing fee information, and supporting patients through the checkout process with empathy and professionalism.

Qualifications

• High school diploma or equivalent.
• Two years experience in customer service preferred.
• Excellent customer service and communication skills.
• Accurate data entry.
• Ability to work as a team member.
• Motivation to succeed.
• Strong organization with attention to detail.
• Empathetic personality with concern and respect for patients’ needs.
• Composure under pressure.

Responsibilities

• Greet and orient patients upon arrival for appointments.
• Schedule, reschedule, and cancel patient appointments as needed.
• File reports and charts; update patient recalls as necessary.
• Type patient labels, charts, and miscellaneous correspondence.
• Maintain organized patient files; assist at checkout with next appointment and payments.
• Answer telephone calls promptly and direct to the appropriate personnel.
• Identify emergencies and route appropriately; handle front desk duties between 9:00 a.m. and 10:00 a.m.
• Verify insurance information and provide fee schedules as needed.
• Monitor postage and enter postage when required.

Skills

Customer service

Communication

Data entry

Team player

Organization

Empathy

Composure

Motivation

Education

High school diploma or equivalent

Job description

Front Office ReceptionistDepartment: Front OfficeReports To: Front Office SupervisorJob Summary: This individual is responsible for answering the telephone in a courteous and professional manner, directing calls to appropriate personnel, scheduling appointments, sending recalls, and making appointment reminder calls.RESPONSIBILITIES:Greets and orients patients as they arrive for their appointments.Schedules, reschedules, and cancels appointments as necessary.Files reports and charts.Updates patient recalls as necessary.Promptly and efficiently types patient labels, charts, miscellaneous correspondence, etc.Maintains organized patient files.Assists patients as they check out, i.e., next appointment, completes super bill, accepts payment, etc.Telephone and GreetingAnswers telephone calls promptly (two rings).Addresses the caller’s concern.Directs all calls to appropriate personnel.Identifies emergency calls and schedules appropriately.Performs all front desk duties between 9:00 a.m. and 10:00 a.m. daily.Consistent Patient Follow-UpKeeps an active cancellation list and uses as necessary.Confirms all appointments.Financial ResponsibilitiesObtains proper insurance information.Monitors the postage meter and enters postage when needed.Provides fee schedules and insurance information to patients.Fillmore Eye Clinic has the right to change or modify the job description at any time or to assign duties other than those specifically listed in the section describing essential functions.Job Type: Full-timeEDUCATION AND EXPERIENCE:High school diploma or equivalent.Two years experience in customer service preferredESSENTIAL SKILLS AND ABILITIES:Excellent customer service and communication skills.Accurate data entry.Ability to work as a team member.Management of multiple tasks simultaneously.Motivation to succeed.Strong organization with attention to detail.Empathetic personality with concern and respect for patients’ needs.Composure under pressure.