Patient Experience Front Desk Coordinator

FILLMORE EYE CLINIC INCORPORATED; Hobbs (NM); On-site; USD 32,000 - 42,000; Full time

Job summary

Fillmore Eye Clinic Incorporated is seeking a Front Office Receptionist to greet patients, answer calls, schedule appointments, and manage recalls. You will type labels, update charts, and assist with checkout while maintaining organized files and a courteous, professional demeanor.

Responsibilities include handling insurance information, processing payments, and providing excellent customer service in a fast-paced clinic environment.

Qualifications

• Excellent customer service and communication skills.
• Accurate data entry.
• Ability to work as a team member.
• Management of multiple tasks simultaneously.
• Motivation to succeed.
• Strong organization with attention to detail.
• Empathetic personality with concern and respect for patients’ needs.
• Composure under pressure.

Responsibilities

• Greets and orients patients as they arrive for their appointments.
• Schedules, reschedules, and cancels appointments as necessary.
• Files reports and charts.
• Updates patient recalls as necessary.
• Promptly and efficiently types patient labels, charts, miscellaneous correspondence, etc.
• Maintains organized patient files.
• Assists patients as they check out, i.e., next appointment, completes super bill, accepts payment, etc.
• Telephone and Greeting – Answers telephone calls promptly and directs to appropriate personnel.
• Identifies emergency calls and schedules appropriately.

Skills

Customer service

Communication

Data entry

Multitasking

Teamwork

Patient empathy

Education

High school diploma

Tools

Scheduling software

Job description

Fillmore Eye Clinic Incorporated is seeking a Front Office Receptionist to greet patients, answer calls, schedule appointments, and manage recalls. You will type labels, update charts, and assist with checkout while maintaining organized files and a courteous, professional demeanor.

Responsibilities include handling insurance information, processing payments, and providing excellent customer service in a fast-paced clinic environment.