Front Desk Coordinator

Paycom; Stone Ridge (VA); On-site; USD 33,000 - 46,000; Full time

Job summary

Paycom is seeking a friendly, organized Medical Office Assistant to greet callers and patients, manage the front desk, and coordinate scheduling. You will navigate an EMR system to align physician availability with patient needs, update demographics and insurance data, and maintain accurate records.

This role requires calm, professional communication, multitasking across in-person and phone interactions, and collaboration with providers and staff.

Qualifications

• High school diploma or GED required; Associate's or Bachelor's preferred.
• 2–3 years of medical office experience in a fast-paced setting.
• Experience handling sensitive medical information with discretion.
• Ability to schedule appointments and accurately update demographics and insurance information.
• Willingness to travel between multiple locations.

Responsibilities

• Greet callers and in-office patients warmly and provide courteous service.
• Serve as the first point of contact for patients at the practice.
• Handle calls and in-person interactions with sensitivity to confidential information.
• Answer calls within three to four rings to ensure prompt access.
• Schedule appointments and update demographics and insurance information accurately.

Skills

Effective communication

Multitasking

Phone system proficiency

Customer service

Organizational skills

Teamwork

Problem solving

Professional demeanor

Typing/data entry

Education

High school diploma or GED

Associates or Bachelor's degree (preferred)

Tools

EMR system experience

Multi-line phone system

Job description

1. Greet callers and in-office patients warmly and provide courteous service.2. Understand the responsibility of serving as the first point of contact for patients at our practice.3. Use sound judgement in handling calls and in-person interactions, especially when dealing with highly sensitive medical information.4. Answers calls within three-four rings.5. When scheduling patients and/or checking a patient in, be sure to add and update demographics and insurance information for that individual thoroughly and accurately.6. Confirm, cancel, reschedule, and update patient appointments at request of patient and/or provider.7. Use the EMR system to match physician/clinician availability with the patient's needs and preferences in terms of date and time.8. Able to accurately schedule appointments based on clinic and practice guidelines and specifications.9. Maintain and regularly update scheduling systems so patient records are accurate and complete and can be used to analyze patient/staffing needs and patterns.10. Communicates as needed with providers and other staff about any patient concerns/issues. Consults with the office manager about any system problems.11. Effectively communicate and complete requests from other medical offices (faxing patient medical records, or other information as requested).12. Address patient concerns efficiently and effectively.13. Uses customer service principles and techniques to deal with patients calmly and pleasantly.14. Other clerical duties as assigned by the office manager/administrator.15. Some travel required between multiple locations.Skills/Abilities1. Self-starter with the ability to complete daily tasks with minimal supervision.2. Skill in communicating effectively with patients or providers about scheduling preferences.3. Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others in a pleasant manner along with multiple tasks/projects.4. Ability to analyze situations and respond appropriately.5. Ability to use a multi-line phone system, including transferring calls.6. Ability to speak clearly and concisely to be heard by callers and patients.7. Excellent organizational and time management skills.8. Superior interpersonal and problem-solving skills to ensure coordinated efforts and patient satisfaction.9. Always maintain a professional and positive attitude.10. Common computer skills.11. Demonstrate teamwork and support for fellow care team members; can be flexible when necessary.Education:High school diploma or GED (required)Associates or Bachelor's Degree (preferred)Experience:Two-three years of medical office experience.Previous experience of a fast-paced, high patient volume doctors office.