Front Desk Receptionist Full-Time

Silver Pine Medical Group; Sterling Heights (MI); On-site; USD 19,000 - 25,000; Full time

Job summary

Silver Pine Medical Group is seeking a Front Desk Receptionist to perform day-to-day administrative tasks, greet patients, and handle incoming calls in a courteous, professional manner. The role involves routing visitors, managing waiting areas, and assisting clinical staff with patient flow.

The ideal candidate will have at least one year of customer service experience, familiarity with medical terminology, and proficiency in MS Office and practice management software.

Qualifications

• High School Diploma or Equivalent required.
• At least 1 year of customer service experience, preferably in a medical office.
• Knowledge of medical terminology preferred.

Responsibilities

• Greet patients/visitors in a hospitable manner and direct to the appropriate person or department.
• Answer calls promptly and professionally; route calls or offer voicemail/paging as needed.
• Explain financial requirements to patients and collect copays when required.
• Maintain reception/patient waiting areas and organize office files.
• Uphold confidentiality and safety policies; assist with patient flow and delays.

Skills

Administrative policies

Claims processing

Medical terminology

Verbal & written communication

Phone system

Typing 40 WPM

Calm under pressure

Problem solving

Practice management software

MS Office (Word, Excel)

Education

High School Diploma or Equivalent

Tools

Practice management software

Microsoft Office

Job description

Job Title: Front Desk ReceptionistJob Summary: This position is responsible day-to-day administrative and general office duties including word processing, filing, faxing, and data entry. Receives incoming telephone calls in a prompt, courteous, and professional manner and greets/assists visitors in the same manner.Job Responsibilities/Tasks:Welcomes patients/visitors of the practice in a hospitable manner, determines the reason of visit and appropriately directs them to the necessary person(s) or department(s).Timely answers telephone calls and communicates in a professional manner to callers. Routes calls appropriately, and offers callers voicemail, paging, and/or redirection as needed.Directs patients/visitors to designated waiting areas.Facilitates patient flow and promptly communicates any delays with appointments, patients, and/or clinical staff.Explains, in detail, any financial requirements to patients/visitors/responsible parties and effectively collects copays as required.Adheres to all practice policies and procedures regarding safety and security and upholds confidentiality of sensitive information such as computer passwords and keyless entry codes.Responsible for maintaining the reception/patient waiting areas and office files in an organized and cleanly manner.Required Skills/Abilities:Strong knowledge of administrative policies, procedures, claims processing, and the preparation of patient charts.Knowledge of medical terminology.Strong verbal and written communication skills.Ability to utilize a multi-line phone system, including transferring calls and paging.Ability to demonstrate a high-degree of tact and diplomacy while multi-tasking and handling a high volume of patients/calls.Ability to type a minimum of 40 WPMAbility to remain calm and excel when under pressure with minimal supervisionAbility to think quickly and problem solve when issues ariseAbility to competently handle upset patients/disputes over the phone while patiently working with them to resolve their concerns.Skills in practice management software and Microsoft Office software such as Word, Excel, etc.Education:High School Diploma or EquivalentExperience:At least one year of experience in customer service or receptionPreferably in a medical office settingDisclaimer: This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.Work Environment: Well-lighted medical office or reception area. Exposure to communicable diseases and other conditions related to clinic setting. Work may be stressful due to a busy office.