Front Desk Coordinator

Paycom; Reston (VA); On-site; USD 38,000 - 46,000; Full time

Job summary

Paycom is seeking a friendly and organized medical office receptionist to be the first point of contact for patients. You will greet callers and in-person guests, verify demographics and insurance, and schedule appointments using our EMR system to align with clinician availability and clinic guidelines.

The ideal candidate possesses 2–3 years of medical office experience, excellent communication, and strong multitasking abilities. Some travel between locations is required.

Qualifications

• High school diploma or GED required.
• Associate's or Bachelor's degree preferred.
• Two to three years medical office experience.
• Experience in a fast-paced, high-volume doctors office.
• Excellent communication and organizational skills.

Responsibilities

• Greet callers and in-office patients warmly and provide courteous service.
• Serve as the first point of contact for patients at the practice.
• Handle calls and in-person interactions with sound judgment for sensitive medical information.
• Answer calls within three-four rings.
• Schedule patients and update demographics and insurance information accurately.
• Confirm, cancel, reschedule, and update patient appointments as requested.
• Use EMR to match physician availability with patient needs and preferences.
• Schedule appointments according to clinic guidelines.
• Maintain and update scheduling systems for accurate records.
• Communicate with providers and staff about patient concerns; consult office manager on system issues.
• Complete requests from other medical offices (faxing records, etc.).
• Address patient concerns efficiently and professionally.
• Demonstrate strong customer service, staying calm and pleasant.
• Perform other clerical duties as assigned; some travel between locations.

Skills

Multitasking

Patient communication

Time management

Customer service

Professionalism

Teamwork

Problem solving

Phone etiquette

Attention to detail

Scheduling

Education

High school diploma or GED

Associate's or Bachelor's degree

Tools

EMR system

Phone system

Scheduling software

Job description

1. Greet callers and in-office patients warmly and provide courteous service.2. Understand the responsibility of serving as the first point of contact for patients at our practice.3. Use sound judgement in handling calls and in-person interactions, especially when dealing with highly sensitive medical information.4. Answers calls within three-four rings.5. When scheduling patients and/or checking a patient in, be sure to add and update demographics and insurance information for that individual thoroughly and accurately.6. Confirm, cancel, reschedule, and update patient appointments at request of patient and/or provider.7. Use the EMR system to match physician/clinician availability with the patient's needs and preferences in terms of date and time.8. Able to accurately schedule appointments based on clinic and practice guidelines and specifications.9. Maintain and regularly update scheduling systems so patient records are accurate and complete and can be used to analyze patient/staffing needs and patterns.10. Communicates as needed with providers and other staff about any patient concerns/issues. Consults with the office manager about any system problems.11. Effectively communicate and complete requests from other medical offices (faxing patient medical records, or other information as requested).12. Address patient concerns efficiently and effectively.13. Uses customer service principles and techniques to deal with patients calmly and pleasantly.14. Other clerical duties as assigned by the office manager/administrator.15. Some travel required between multiple locations.Skills/Abilities1. Self-starter with the ability to complete daily tasks with minimal supervision.2. Skill in communicating effectively with patients or providers about scheduling preferences.3. Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others in a pleasant manner along with multiple tasks/projects.4. Ability to analyze situations and respond appropriately.5. Ability to use a multi-line phone system, including transferring calls.6. Ability to speak clearly and concisely to be heard by callers and patients.7. Excellent organizational and time management skills.8. Superior interpersonal and problem-solving skills to ensure coordinated efforts and patient satisfaction.9. Always maintain a professional and positive attitude.10. Common computer skills.11. Demonstrate teamwork and support for fellow care team members; can be flexible when necessary.Education:High school diploma or GED (required)Associates or Bachelor's Degree (preferred)Experience:Two-three years of medical office experience.Previous experience of a fast-paced, high patient volume doctors office.