Receptionist

FILLMORE EYE CLINIC INCORPORATED; Hobbs (NM); On-site; USD 28,000 - 36,000; Full time

Job summary

FILLMORE EYE CLINIC INCORPORATED is seeking a Front Office Receptionist to manage the front desk, greet patients, schedule appointments, and support billing and insurance tasks. You will handle calls, recalls, and reminders with a courteous, organized approach.

The role requires a high school diploma and preferred experience in customer service, with a focus on accurate data entry and empathetic patient care in a fast-paced medical office.

Qualifications

• High school diploma or equivalent required.
• Two years experience in customer service preferred.
• Excellent customer service and communication skills required.
• Accurate data entry and ability to multitask with attention to detail.

Responsibilities

• Greets and orients patients as they arrive for their appointments.
• Schedules, reschedules, and cancels appointments as necessary.
• Files reports and charts; updates patient recalls as needed.
• Types patient labels, charts, and miscellaneous correspondence promptly.
• Maintains organized patient files and assists patients at checkout.
• Answers telephone promptly, directs calls to appropriate personnel, and handles emergencies.
• Performs front desk duties between 9:00 a.m. and 10:00 a.m. daily.
• Obtains proper insurance information; informs patients about fees and schedules.

Skills

Customer service

Communication

Data entry

Team player

Detail oriented

Multitasking

Empathy

Pressure handling

Education

High school diploma or equivalent

Job description

Front Office ReceptionistDepartment: Front OfficeReports To: Front Office SupervisorJob Summary: This individual is responsible for answering the telephone in a courteous and professional manner, directing calls to appropriate personnel, scheduling appointments, sending recalls, and making appointment reminder calls.RESPONSIBILITIES:Greets and orients patients as they arrive for their appointments.Schedules, reschedules, and cancels appointments as necessary.Files reports and charts.Updates patient recalls as necessary.Promptly and efficiently types patient labels, charts, miscellaneous correspondence, etc.Maintains organized patient files.Assists patients as they check out, i.e., next appointment, completes super bill, accepts payment, etc.Telephone and GreetingAnswers telephone calls promptly (two rings).Addresses the caller’s concern.Directs all calls to appropriate personnel.Identifies emergency calls and schedules appropriately.Performs all front desk duties between 9:00 a.m. and 10:00 a.m. daily.Consistent Patient Follow-UpKeeps an active cancellation list and uses as necessary.Confirms all appointments.Financial ResponsibilitiesObtains proper insurance information.Monitors the postage meter and enters postage when needed.Provides fee schedules and insurance information to patients.Fillmore Eye Clinic has the right to change or modify the job description at any time or to assign duties other than those specifically listed in the section describing essential functions.Job Type: Full-timeEDUCATION AND EXPERIENCE:High school diploma or equivalent.Two years experience in customer service preferredESSENTIAL SKILLS AND ABILITIES:Excellent customer service and communication skills.Accurate data entry.Ability to work as a team member.Management of multiple tasks simultaneously.Motivation to succeed.Strong organization with attention to detail.Empathetic personality with concern and respect for patients’ needs.Composure under pressure.