Front Desk Receptionist Full-Time

Silver Pine Medical Group Plc; Shelby Charter Township (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

Silver Pine Medical Group Plc is seeking a Front Desk Receptionist to greet patients and visitors, manage a multi-line phone system, and route inquiries to the appropriate departments. You will schedule and assist with patient flow, provide information on financial requirements, and collect copays as needed.

The role requires professionalism, confidentiality, and the ability to multitask in a busy medical office environment, maintaining clean and organized reception and waiting areas.

Qualifications

• Strong knowledge of administrative policies, procedures, claims processing.
• Knowledge of medical terminology is required.
• Ability to type quickly and accurately, 40 WPM or more.

Responsibilities

• Greet and assist patients/visitors in a hospitable manner.
• Handle incoming telephone calls and route them appropriately with voicemail/paging options.
• Direct patients to waiting areas and coordinate with clinical staff on delays.
• Explain financial requirements to patients and collect copays as needed.
• Maintain reception/patient waiting areas and filing in an organized manner.

Skills

Administrative policies

Medical terminology

Multi-line phone system

Microsoft Office

Education

High School Diploma or Equivalent

Tools

Practice management software

Microsoft Office

Job description

Job Title: Front Desk ReceptionistJob Summary: This position is responsible day-to-day administrative and general office duties including word processing, filing, faxing, and data entry. Receives incoming telephone calls in a prompt, courteous, and professional manner and greets/assists visitors in the same manner.Job Responsibilities/Tasks:Welcomes patients/visitors of the practice in a hospitable manner, determines the reason of visit and appropriately directs them to the necessary person(s) or department(s).Timely answers telephone calls and communicates in a professional manner to callers. Routes calls appropriately, and offers callers voicemail, paging, and/or redirection as needed.Directs patients/visitors to designated waiting areas.Facilitates patient flow and promptly communicates any delays with appointments, patients, and/or clinical staff.Explains, in detail, any financial requirements to patients/visitors/responsible parties and effectively collects copays as required.Adheres to all practice policies and procedures regarding safety and security and upholds confidentiality of sensitive information such as computer passwords and keyless entry codes.Responsible for maintaining the reception/patient waiting areas and office files in an organized and cleanly manner.Required Skills/Abilities:Strong knowledge of administrative policies, procedures, claims processing, and the preparation of patient charts.Knowledge of medical terminology.Strong verbal and written communication skills.Ability to utilize a multi-line phone system, including transferring calls and paging.Ability to demonstrate a high-degree of tact and diplomacy while multi-tasking and handling a high volume of patients/calls.Ability to type a minimum of 40 WPMAbility to remain calm and excel when under pressure with minimal supervisionAbility to think quickly and problem solve when issues ariseAbility to competently handle upset patients/disputes over the phone while patiently working with them to resolve their concerns.Skills in practice management software and Microsoft Office software such as Word, Excel, etc.Education:High School Diploma or EquivalentExperience:At least one year of experience in customer service or receptionPreferably in a medical office settingDisclaimer: This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.Work Environment: Well-lighted medical office or reception area. Exposure to communicable diseases and other conditions related to clinic setting. Work may be stressful due to a busy office.