Front Desk Reception

Carrell Clinic, a DIivision of OrthoLoneStar; Dallas (TX); On-site; USD 36,000 - 52,000; Full time

Job summary

Carrell Clinic, a Division of OrthoLoneStar, is seeking a Front Desk Receptionist to greet patients, answer calls, and manage the flow of the front desk. You will collect intake forms, guide patients through the policy documents, and ensure accurate data entry into the EMR.

The role requires at least 2 years in a medical office, strong communication skills, and familiarity with EMR and billing processes. This on-site position supports physicians and staff in delivering patient-centered care.

Qualifications

• High school diploma or equivalent required.
• 2+ years of medical office experience preferred.
• Strong phone and in-person communication skills required.
• Familiarity with EMR systems and Microsoft Office recommended.

Responsibilities

• Greet patients and visitors in person and by phone.
• Provide intake forms and applicable documents, and communicate office policies.
• Enter patient demographics and medical records into the EMR; upload imaging files.
• Schedule appointments and coordinate room use to optimize provider time.
• Process co-pays and uninsured payments and translate procedures for billing.
• Enter charges into the EMR and maintain accurate patient records with confidentiality.

Skills

Phone communication

Professional communication

Multitasking

Interpersonal skills

Attention to detail

Verbal communication

Education

High school diploma or equivalent

Tools

MergePac EMR

Practice management software

Office equipment (phone, fax)

Job description

The Front Desk Receptionist is responsible for greeting and assisting patients and visitors, managing incoming calls, scheduling appointments, and ensuring a smooth flow of front‑office operations. This role supports patient satisfaction, provider efficiency, and accurate documentation by maintaining patient records, processing payments, and coordinating communication between patients and internal departments.Key ResponsibilitiesPatient InteractionGreet patients/visitors in person and by phone.Answer questions, ease anxieties, and maintain the reception area.Provide intake forms, office policies, and required documents.Information & Records ManagementEnter and scan patient demographics and medical records into the EMR.Upload imaging files (X-ray, CT, MRI) into MergePac.Document all items in the electronic health record promptly.Scheduling & CoordinationSchedule appointments efficiently to optimize provider time and room use.Communicate with Patient Accounting to resolve concerns in real time.Payments & CodingProcess co-pays and uninsured visit payments.Review medical procedures and translate them into billing codes.Enter charges into the EMR system.Compliance & TrainingAttend required training and complete annual online education.Maintain strict confidentiality.QualificationsEducation: High school diploma or equivalent.Experience: At least 2 years in a medical office; regular face‑to‑face physician interaction preferred.Required Skills & KnowledgeStrong phone and communication skills.Familiarity with office equipment, practice management systems, EMRs, and Microsoft Office.Knowledge of insurance rules, pre-authorizations, and clinic operations.Ability to locate information online and process requests quickly.Ability to interpret payer policies, multitask, and work professionally with patients and team members.Work Environment & Physical DemandsFast-paced office setting with frequent changes.Regular sitting/standing, keyboard use, phone use.Occasional lifting up to 15 lbs.