Part- Time Front Office

Family Medical Center of Hastings; Hastings (NE); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Family Medical Center of Hastings is seeking a friendly Medical Office Assistant to greet patients, manage phones, schedule appointments, document care in the EMR, and collect payments. You will coordinate referrals and help maintain accurate patient records to support our clinical team.

Responsibilities include verifying demographics and insurance coverage, generating appointment lists and reports, and keeping the office efficient and organized to ensure smooth workflow.

Qualifications

• Greet patients with a friendly and professional demeanor.
• Maintain accurate records and ensure attention to detail.
• Proficient with common computer systems and EMR software.

Responsibilities

• Greet patients and make them comfortable during visits.
• Answer and direct all incoming phone calls.
• Schedule appointments using the computerized system and manage calendars.
• Document messages and patient care details in the EMR for providers and the clinical team.
• Collect payments and coordinate with the business office for accounts as needed.
• Verify patient demographics and insurance coverage and maintain records.

Skills

Communication

Record keeping

Computer skills

Education

High School Diploma / GED

Job description

Description

SUMMARY OF POSITION

Greet patients with a pleasant personality, manage phones, schedule appointments, document, and chart management, collect payments and manage referrals.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet and make patients feel comfortable being here
• Assist nurse with patient arrivals and departures
• Answer and direct all incoming phone calls
• Document messages regarding patient care in our Electronic Medical Record (EMR) for our providers and clinical team
• Schedule appointments using computerized system
• Accept payments
• Coordinate handling of accounts with the Business office as needed
• Verify and update patient demographics and insurance coverage
• Manage the flow of medical records, patient charts and other documents
• Generate and manage appointment listings and reports
• Help patients with follow-up appointments, referrals, scheduling testing in other locations and any other assistance the patient needs
• Assist in keeping the office efficient, clean and organized

To perform this job successfully, an individual must be able to perform each of the above listed essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SKILLS

• Communicate with patients and others
• Ability to maintain accurate records and attention to detail
• Essential computer skills are necessary

Requirements

QUALIFICATIONS

Minimum education: High School Diploma/ GED