Receptionist

Talentify; Harlingen (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Solara Specialty Hospitals Harlingen is seeking a front desk / patient access operator to manage the hospital's telephone switchboard, greet visitors, and assist with admission paperwork. You will relay messages for physicians and staff, handle pages and calls, and support charge entry to ensure timely and accurate billing.

The role requires professionalism and clear communication. Candidates should have a High School diploma or equivalent and be fluent in English with reliable attendance.

Qualifications

• Must read, write and speak fluent English.
• Must have good and regular attendance.
• On the job or equivalent training/experience in a healthcare setting.

Responsibilities

• Operate telephone switchboard and relay calls.
• Greet visitors and direct to appropriate departments.
• Assist with admission paperwork for families as needed.
• Process charge entry and ensure accurate billing.
• Page emergency codes per protocol (code blue, fire, stat calls).
• Maintain department lists, extensions and patient logs for quick reference.
• Notify clinical leadership of emergencies entering the hospital.
• Distribute disaster information to proper personnel and departments.

Skills

Fluent English

Phone etiquette

Attendance

Education

High School Diploma or Equivalent

Job description

Description

Solara Specialty Hospitals Harlingen is a long-term acute care (LTAC) hospital specializing in the treatment of patients recovering from post-intensive care and medically complex conditions. Our hospital provides both intensive care and telemetry-level services, offering advanced monitoring and support for patients requiring extended medical care. With a multidisciplinary team dedicated to personalized treatment plans, we focus on helping patients achieve significant recovery and transition to the next level of care.

Job Summary

Operates telephone switchboard to relay incoming, outgoing and interoffice calls. Greets and receive visitors and directs as appropriate. May be responsible for contacting and meeting with families to sign admission paperwork timely. When requested performs charge entry and charge control guidelines to facilitate accurate and timely capture, control, and reconciliation of all charges.

Essential Functions

• Courteously answers, routes and screens outside calls to the proper department or extension number. Transfers calls, takes accurate messages and/or holds calls when necessary.
• Answers and screens in-house calls, and takes phone messages for doctors and personnel, requests for pages and to complete calls for patients who may need assistance.
• Greets visitors, vendors, physicians and identifies self and briefly explains hospital policies (parking/visitation) if called upon; directs to proper location as needed.
• Pages code blue, fire alerts, stat calls, emergency calls per protocol.
• Maintains an acute list of departments and extension numbers as well as phone numbers of hospitals in the area.
• Maintains an alphabetical and numerical log of patient’s names, room numbers and telephone extensions in order to expedite the relaying of calls.
• Notifies clinical leadership of emergency patients entering the hospital.
• Receives disaster information, notifies proper personnel and departments. Signals all clear when appropriate.

Knowledge/Skills/Abilities/Expectations

• Approximate percent of time required to travel 0%:
• Must read, write and speak fluent English.
• Must have good and regular attendance.
• Performs other related duties as assigned.

Qualifications

Education

• High School Diploma or Equivalent including education equivalent to completion of secondary school or demonstrated ability to perform the essential functions of the role. (Preferred)

Licenses/Certifications

• None required

Experience

• On the job or equivalent training/experience in a healthcare setting.