Receptionist FT Evenings

Kindred; Houston (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

Kindred Hospital Houston Northwest and Acute Rehabilitation Unit is seeking a front desk switchboard operator responsible for routing calls, greeting visitors, and coordinating with medical staff. The role supports physicians with paging, admission documents, and accurate charge capture while maintaining patient logs.

The position requires fluent English, dependable attendance, and prior healthcare front desk experience.

Qualifications

• Must read, write and speak fluent English.
• Experience handling front desk or switchboard in a healthcare setting preferred.
• Ability to maintain accurate logs and patient information.

Responsibilities

• Operate telephone switchboard and relay calls to the proper department.
• Greet visitors and direct to appropriate locations and policies.
• Take accurate messages for doctors and staff; page as needed.
• Assist with admission paperwork and ensure timely documentation.
• Maintain logs of patient names, rooms and extensions.
• Notify clinical leadership of emergencies and respond per protocol.

Skills

Fluent English

Telephone etiquette

Education

High School Diploma

Job description

Description

Kindred Hospital Houston Northwest and Acute Rehabilitation Unit (ARU) provide specialized care for patients with complex medical needs. Our long-term acute care hospital (LTACH) offers advanced, hospital-level treatment for chronically and critically ill patients requiring extended stays. In addition, our Acute Rehabilitation Unit is dedicated to helping patients recover from the effects of acute injuries, impairments, or illnesses. With a focus on personalized care, both the LTACH and ARU collaborate with your physician to provide 24/7 clinical care, ensuring continuous support on your path to recovery.

Job Summary

Operates telephone switchboard to relay incoming, outgoing and interoffice calls. Greets and receive visitors and directs as appropriate. May be responsible for contacting and meeting with families to sign admission paperwork timely. When requested performs charge entry and charge control guidelines to facilitate accurate and timely capture, control, and reconciliation of all charges.

Essential Functions

• Courteously answers, routes and screens outside calls to the proper department or extension number. Transfers calls, takes accurate messages and/or holds calls when necessary.
• Answers and screens in-house calls, and takes phone messages for doctors and personnel, requests for pages and to complete calls for patients who may need assistance.
• Greets visitors, vendors, physicians and identifies self and briefly explains hospital policies (parking/visitation) if called upon; directs to proper location as needed.
• Pages code blue, fire alerts, stat calls, emergency calls per protocol.
• Maintains an acute list of departments and extension numbers as well as phone numbers of hospitals in the area.
• Maintains an alphabetical and numerical log of patient’s names, room numbers and telephone extensions in order to expedite the relaying of calls.
• Notifies clinical leadership of emergency patients entering the hospital.
• Receives disaster information, notifies proper personnel and departments. Signals all clear when appropriate.

Knowledge/Skills/Abilities/Expectations

• Approximate percent of time required to travel: 0%
• Must read, write and speak fluent English.
• Must have good and regular attendance.
• Performs other related duties as assigned.

Qualifications

Education

• High School Diploma or Equivalent including education equivalent to completion of secondary school or demonstrated ability to perform the essential functions of the role. (Preferred)

Licenses/Certifications

• None required

Experience

• On the job or equivalent training/experience in a healthcare setting.