Receptionist

ScionHealth; Harlingen (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

Solara Specialty Hospitals Harlingen seeks a patient-oriented receptionist to operate the main switchboard, greet visitors, and support admissions paperwork. The role includes accurate call routing, message taking, and assisting with emergency communication as needed.

Candidate should have strong attendance, fluent English, and the ability to perform additional duties in a fast-paced hospital setting. This is an on-site position at our Harlingen LTAC facility.

Qualifications

• Must read, write and speak fluent English.
• Must have good and regular attendance.
• Performs other related duties as assigned.

Responsibilities

• Operates telephone switchboard to relay incoming, outgoing and interoffice calls.
• Greets visitors and directs them appropriately; may assist with admission paperwork.
• Performs charge entry and charge control to ensure accurate capture and reconciliation of charges.
• Answers and screens outside calls, transfers calls and takes accurate messages.
• Greets and directs in-house callers; pages and contacts as needed for doctors and staff.
• Pages code blue, fire alerts and stat/emergency calls per protocol.
• Maintains department and extension lists and logs for quick call relays.
• Notifies clinical leadership of emergency patients and disseminates disaster information.

Skills

Fluent English

Communication

Education

High School Diploma or Equivalent

Job description

Description

Solara Specialty Hospitals Harlingen is a long-term acute care (LTAC) hospital specializing in the treatment of patients recovering from post-intensive care and medically complex conditions. Our hospital provides both intensive care and telemetry-level services, offering advanced monitoring and support for patients requiring extended medical care. With a multidisciplinary team dedicated to personalized treatment plans, we focus on helping patients achieve significant recovery and transition to the next level of care.

Job Summary

Operates telephone switchboard to relay incoming, outgoing and interoffice calls. Greets and receive visitors and directs as appropriate. May be responsible for contacting and meeting with families to sign admission paperwork timely. When requested performs charge entry and charge control guidelines to facilitate accurate and timely capture, control, and reconciliation of all charges.

Essential Functions

• Courteously answers, routes and screens outside calls to the proper department or extension number. Transfers calls, takes accurate messages and/or holds calls when necessary.
• Answers and screens in-house calls, and takes phone messages for doctors and personnel, requests for pages and to complete calls for patients who may need assistance.
• Greets visitors, vendors, physicians and identifies self and briefly explains hospital policies (parking/visitation) if called upon; directs to proper location as needed.
• Pages code blue, fire alerts, stat calls, emergency calls per protocol.
• Maintains an acute list of departments and extension numbers as well as phone numbers of hospitals in the area.
• Maintains an alphabetical and numerical log of patient's names, room numbers and telephone extensions in order to expedite the relaying of calls.
• Notifies clinical leadership of emergency patients entering the hospital.
• Receives disaster information, notifies proper personnel and departments. Signals all clear when appropriate.

Knowledge/Skills/Abilities/Expectations

• Approximate percent of time required to travel 0%:
• Must read, write and speak fluent English.
• Must have good and regular attendance.
• Performs other related duties as assigned.

Qualifications

Education

• High School Diploma or Equivalent including education equivalent to completion of secondary school or demonstrated ability to perform the essential functions of the role. (Preferred)

Licenses/Certifications

• None required

Experience

• On the job or equivalent training/experience in a healthcare setting.