Receptionist FT Evenings

Kindred Hospital Houston Northwest; Houston (TX); On-site; USD 26,000 - 36,000; Full time

Job summary

Kindred Hospital Houston Northwest and Acute Rehabilitation Unit seeks a patient-focused front desk/switchboard operator. Responsibilities include relaying calls, greeting visitors, and directing inquiries to the appropriate department to ensure smooth hospital operations.

The role requires fluent English, strong attendance, and the ability to handle emergency paging and admissions support as needed in a fast-paced LTACH/ARU environment.

Qualifications

• Must read, write and speak fluent English.
• On-the-job or equivalent healthcare experience preferred.
• No licenses or certifications required

Responsibilities

• Answers, routes, and screens outside calls to proper department or extension.
• Greets visitors and directs to appropriate location.
• Pages code blue, fire alerts, stat calls, and emergencies per protocol.
• Maintains an acute list of departments and extension numbers for quick relays.
• Notifies clinical leadership of emergency patients entering the hospital.
• Assists with admission paperwork and related tasks as requested.

Skills

Fluent English

Education

High School Diploma or Equivalent

Job description

Description

Kindred Hospital Houston Northwest and Acute Rehabilitation Unit (ARU) provide specialized care for patients with complex medical needs. Our long-term acute care hospital (LTACH) offers advanced, hospital-level treatment for chronically and critically ill patients requiring extended stays. In addition, our Acute Rehabilitation Unit is dedicated to helping patients recover from the effects of acute injuries, impairments, or illnesses. With a focus on personalized care, both the LTACH and ARU collaborate with your physician to provide 24/7 clinical care, ensuring continuous support on your path to recovery.

Job Summary

Operates telephone switchboard to relay incoming, outgoing and interoffice calls. Greets and receive visitors and directs as appropriate. May be responsible for contacting and meeting with families to sign admission paperwork timely. When requested performs charge entry and charge control guidelines to facilitate accurate and timely capture, control, and reconciliation of all charges.

Essential Functions

• Courteously answers, routes and screens outside calls to the proper department or extension number. Transfers calls, takes accurate messages and/or holds calls when necessary.
• Answers and screens in-house calls, and takes phone messages for doctors and personnel, requests for pages and to complete calls for patients who may need assistance.
• Greets visitors, vendors, physicians and identifies self and briefly explains hospital policies (parking/visitation) if called upon; directs to proper location as needed.
• Pages code blue, fire alerts, stat calls, emergency calls per protocol.
• Maintains an acute list of departments and extension numbers as well as phone numbers of hospitals in the area.
• Maintains an alphabetical and numerical log of patient’s names, room numbers and telephone extensions in order to expedite the relaying of calls.
• Notifies clinical leadership of emergency patients entering the hospital.
• Receives disaster information, notifies proper personnel and departments. Signals all clear when appropriate.

Knowledge/Skills/Abilities/Expectations

• Approximate percent of time required to travel: 0%
• Must read, write and speak fluent English.
• Must have good and regular attendance.
• Performs other related duties as assigned.

Qualifications

Education

• High School Diploma or Equivalent including education equivalent to completion of secondary school or demonstrated ability to perform the essential functions of the role. (Preferred)

Licenses/Certifications

• None required

Experience

• On the job or equivalent training/experience in a healthcare setting.