Receptionist

Bay Bluffs - Emmet County Medical Care Facility; Harbor Springs (MI); On-site; USD 27,000 - 36,000; Full time

Job summary

Bay Bluffs - Emmet County Medical Care Facility is seeking a friendly receptionist to provide exceptional customer service to residents, families, visitors, volunteers, and staff. You will answer incoming calls, greet and assist individuals, and support the Business Office as requested.

Responsibilities include handling mail, issuing receipts, maintaining petty cash awareness, coordinating appointments with floor staff and beautician, and directing visitors to the correct departments.

Qualifications

• Calm and friendly demeanor especially towards the elderly.
• Willingness to learn and assist.
• Proficient in typing, Windows, and use of common business machines
• Available to work a variety of shifts between the hours of 9a-8p.
• Able to pass a background check and fingerprint process.

Responsibilities

• Provide customer service and support to residents, visitors, volunteers, and staff.
• Answer all incoming telephone calls promptly.
• Engage with residents in activities
• Operate various business machines and information-processing equipment.
• Maintain knowledge of each department’s functions and employee responsibilities.
• Direct visitors, family members, and residents to the appropriate department for assistance.
• Sort and distribute incoming mail, prepare outgoing mail, and forward mail as appropriate.
• Issue receipts for cash and checks and forward all funds received to the Business Office promptly.
• Maintain resident petty cash accounts and keep the Billing Coordinator informed of current balances.
• Schedule beauty and barber appointments for residents in coordination with floor staff and the beautician and maintain service authorizations in the designated binder.
• Keep the resident room list current and distribute it to the appropriate staff members.
• Provide support to other departments as directed.
• Perform additional duties as requested by the Business Office.

Skills

Customer service

Typing

Windows

Shift flexibility

Job description

Be the reason someone smiles today.

Our receptionists provide exceptional customer service to residents, families, visitors, volunteers, and staff; answers incoming phone calls; greets and assists individuals entering the building; supports residents with various needs; performs assigned secretarial and clerical duties, including maintaining resident petty cash accounts, receiving and sorting mail, and issuing receipts for cash and checks; and assists the Business Office as requested.

Day in the Life

• Provide customer service and support to residents, visitors, volunteers, and staff.
• Answer all incoming telephone calls promptly.
• Engage with residents in activities
• Operate various business machines and information-processing equipment.
• Maintain knowledge of each department’s functions and employee responsibilities.
• Direct visitors, family members, and residents to the appropriate department for assistance.
• Sort and distribute incoming mail, prepare outgoing mail, and forward mail as appropriate.
• Issue receipts for cash and checks and forward all funds received to the Business Office promptly.
• Maintain resident petty cash accounts and keep the Billing Coordinator informed of current balances.
• Schedule beauty and barber appointments for residents in coordination with floor staff and the beautician and maintain service authorizations in the designated binder.
• Keep the resident room list current and distribute it to the appropriate staff members.
• Provide support to other departments as directed.
• Perform additional duties as requested by the Business Office.

Qualifications

• Calm and friendly demeanor especially towards the elderly.
• Willingness to learn and assist
• Proficient in typing, Windows, and use of common business machines
• Available to work a variety of shifts between the hours of 9a-8p.
• Able to pass a background check and fingerprint process.