Receptionist

Highland Place Rehab and Nursing Center; Shreveport (LA); On-site; USD 17,000 - 25,000; Full time

Job summary

Highland Place Rehab and Nursing Center is seeking a courteous and customer-focused front desk receptionist to manage calls and assist visitors entering the facility. The role emphasizes teamwork, hospitality for residents, and accurate sign-in for visitors and vendors.

The ideal candidate will be organized, patient, and possess strong communication skills to uphold Residents’ Rights and facility policies. Duties also include light clerical tasks and support for administrative staff at the front

Qualifications

• Organized and detailed in work performance.
• Good communication skills with excellent self-discipline and patience.
• Genuine caring for and interest in elderly and disabled people in a nursing facility.
• Comply with Residents’ Rights and Facility Policies and Procedures.
• Perform work tasks within the physical demand requirements.
• Perform Essential Duties as outlined above.

Responsibilities

• Manage the telephone and switchboard, answer calls promptly and courteously.
• Greet visitors and assist them by giving directions or contacting the person they came to visit.
• Maintain a neat and orderly front entrance and assist with clerical tasks as needed.
• Assist administrators with special tasks or projects and with mail handling and filing.
• Prepare informational packets and materials for visitors and ensure confidentiality of resident information.

Skills

Customer service

Telephone etiquette

Organizational skills

Communication skills

Attention to detail

Job description

The primary responsibility of this position is to answer all incoming calls and provide assistance to visitors entering the facility. The incumbent may perform additional clerical duties. The incumbent is the primary example of customer service and should always be courteous and helpful to customers on the phone and in person.

Essential Job Functions

P This facility expects their employees to promote an atmosphere of teamwork with other employees and hospitality and comfort for its residents. P Therefore, the following list of duties is not all-inclusive:

Manages the telephone and switchboard:

• Operate paging/telephone system as required
• Answers calls timely and courteously.
• Directs calls promptly and accurately.

Assists visitors upon arrival to the facility:

• Greets visitors upon entry to the building courteously.
• Assists those visitors by giving directions or contacting the person they have come to visit.
• Ensure all visitors/vendors sign in

Demonstrates customer service skills in every interaction via phone or in person:

• Smiles.
• Offers assistance.
• Maintains a neat and orderly work area.
• Demonstrates awareness of environment and focuses attention on the front entrance.

Performs other clerical duties as assigned:

• Assists the administrator or others with special tasks or projects.
• Performs duties related to mail handling and filing as needed.
• Prepares informational packets, brochures, etc. that are maintained in the front area for visitors.
• Assist with administrative duties as directed (including typical filing, posting accounts, data entry, ect)
• Attend in-service education programs in order to meet facility educational requirements.
• Be familiar with Standard Precautions, Exposure Control Plan, Fire Drill and Evacuation Procedures and know how to use the information.
• Maintain confidentiality of resident and facility records/information.
• Protect residents from neglect, mistreatment, and abuse.
• Protect the personal property of the residents of the facility.
• Others as directed by the supervisor or administrator.

Minimum Qualifications

• Organized and detailed in work performance.
• Good communication skills with excellent self-discipline and patience.
• Genuine caring for and interest in elderly and disabled people in a nursing facility.
• Comply with the Residents’ Rights and Facility Policies and Procedures.
• Perform work tasks within the physical demand requirements as outlined below.
• Perform Essential Duties as outlined above.