Weekend Receptionist 10am to 6pm

Tali Healthcare Management; Swansea (MA); On-site; USD 22,000 - 30,000; Full time

Job summary

Apploi is seeking a friendly, detail-oriented front desk receptionist to welcome patients and visitors in a healthcare setting. You will manage check-in/check-out, answer a multi-line phone system, and coordinate messages for staff and providers.

In this role, you will maintain accurate patient information, assist with mail and document handling, and uphold a calm, professional environment under pressure. Previous experience in healthcare front desk operations is preferred.

Responsibilities

• Greet patients, visitors, families with a positive, helpful attitude; provide exceptional customer service
• Direct visitors to correct locations and ensure check-in/check-out procedures are followed
• Answer phones on a multi-line system and route calls as needed
• Handle incoming and outgoing messages for emergencies and routine inquiries
• Maintain patient and resident demographics and keep office records organized

Job description

• Greet patients, visitors, families with a positive, helpful attitude; provide exceptional customer service
• Provides assistance and guidance to visitors, directing them to various locations.
• Ensure visitors are checking in and out of the building
• Get identification from agency, vendor visitors
• Answering phones for a multi-line phone system
• Answer, forward, and return calls in a timely manner
• Fielding calls from Families, Hospitals, Nursing Homes, Patients, Physicians, etc.
• Taking and dispatching emergency and non-emergency messages
• Remaining pleasant and professional with callers, and calm under pressure
• Working hand in hand with coworkers
• Check office voicemail, return calls and forward to other team members as necessary
• Entering resident demographics into Point Click Care
• Maintaining client account information
• Handling Protected Health Information
• Assist in the processing of AP invoices and payments including coding, filing, data entry
• Scan and store documents into document management systems or databases
• Respond to Vendor payment requests calls by sending information to Corporate Accounts Payable as applicable
• Distribute mail/package deliveries throughout office
• Monitor Roam Alert alarms and respond in accordance with policy and procedure.
• Ability to handle occasional pressure due to multiple calls, inquires, locating personnel, etc.
• Forwards medical reports, Express Mail, mail, etc., to the appropriate personnel and/or resident.
• Utilize the public address system and beepers in accordance with established procedures.
• Responds to emergency calls following established protocol.
• Communicate effectively during routine and emergency situations.
• Ensure that the lobby is maintained in an orderly and clean manner.
• Perform duties in a safe manner.
• Demonstrate an attitude of cooperation and professionalism when dealing with peers and supervisors.
• Adhere to all aspects of Customer Service, some examples include the following:
• Working together, showing empathy, courteous communication, respect for others.

Perform other related duties as required