Receptionist / Part-time

Los Alamos Assisted Living; Los Alamos (NM); On-site; USD 18,000 - 30,000; Full time

Job summary

Los Alamos Assisted Living is seeking a friendly receptionist for weekends (Sat-Sun 8:00AM-4:00PM) to greet residents, manage calls, and coordinate between departments. The role supports administration, resident services, and compliance with regulations.

Requirements include a High School Diploma and proficiency in Microsoft Office; strong communication and coordination skills are essential for positive relationships with residents, families, staff, physicians, and the community.

Qualifications

• High school diploma or equivalent.
• Proficiency with Microsoft Office: Word, Excel, Outlook.
• Excellent communication skills to interact with residents, families, staff, physicians, and agencies.
• Ability to audit processes and ensure compliance with policies.

Responsibilities

• Greets new residents and orients to facility services (telephone, cable, dietary, laundry, activities).
• Resolves requests and questions; provides information to improve service.
• Acts as liaison between residents and other departments.
• Handles inquiries on satisfaction; reports via standard tools.
• Identifies concerns and reports trends to Quality Assurance.
• Coordinates discharge planning with residents, families, rehab, nursing, and agencies.
• Arranges resident consults as needed.
• Models superb customer service and professionalism.
• Ensures compliance with Federal and State regulations; supports survey readiness.
• Performs clerical tasks and general office duties; manages mail and documents.
• Takes calls, routes to proper station, and documents messages.
• Alerts relevant staff during emergencies; compiles reports.

Skills

Auditing

Compliance

Coordination

Communication skills

Education

High School Diploma

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

SHIFT:

Weekends Sat-Sun 8:00AM-4:00PM

DESCRIPTION

Responsible for interpreting company policies, and employment law. Responsible recruiting, supporting, and developing talent. The ideal receptionist will have skills in auditing, compliance and excellent coordination between all departments.

QUALIFICATIONS

• High school Diploma required.
• Proficiency with Microsoft office: Word, Excel and Outlook.
• Possess effective communication skills to maintain positive relationship with residents, families, staff, physicians, consultants, providers, and governmental agencies, their representatives and the community.

RESPONSIBILITIES

• Meets and greets all new residents to facility; explains and orients residents to facility services such as telephone, cable, dietary preferences, laundry and activities.
• Resolves customer requests, questions and complaints; provides information to improve customer service.
• Serves as liaison between residents and other departments.
• Conducts inquiries on customer satisfaction; reports information using recommended tools and forms.
• Identifies, researches and resolves customer concerns; reports trends to Quality Assurance Committee follows up on customer inquiries not immediately resolved
• Coordinate discharge planning with resident, family, rehab, nursing, referrals to agencies.
• Arranges for consults for residents annually or as needed.
• Serves as role model to foster superb customer service.
• Assists the center in ensuring adherence to Federal and State regulations including participating in survey process and the correction of deficiencies.
• Completes clerical work for administrative and facility personnel; Opens, delivers, and forwards mail; Transcribes materials; Records appointments and meetings for administrative staff; Files necessary documents;
• Answers telephone and directs caller to correct station; Refers to nursing home directory to ascertain station number of persons requested; Takes messages for staff members; Answers questions of callers according to nursing home policy; Answers routine correspondence.
• Alerts specified individuals and agencies in case of emergencies; Assembles material for reports and questionnaires.
• Announces notifications over public address system.
• Updates resident directory including resident’s names, room locations, and telephone extensions.
• Arranges for service of office equipment.
• Other duties, responsibilities and activities as assigned by supervisor- petty cash, AR/collections, resident trust fund, petty cash, renewals, and other. Supports business office functions as needed; Receives payments for services rendered and records amount received; Distributes petty cash and makes change; Prepares and distributes receipts for monies received.
• Passes out and collects employment applications.
• Other duties, responsibilities and activities may change or assigned at any time with or without notice.