Receptionist

Avid Healthcare Management; Freeport (IL); On-site; USD 19,286,000 - 24,797,000; Full time

Job summary

Pearl Pointe in Freeport, Illinois, is seeking a friendly Receptionist to welcome patients, families, and staff. You will manage the front desk, answer phones, schedule appointments, and handle basic administrative tasks in a fast-paced healthcare setting.

This role requires strong communication, excellent customer service, and teamwork with the care team. Proficiency in Microsoft Office and electronic medical records is preferred, and a positive, adaptable attitude helps ensure smooth

Qualifications

• Greeting patients and families, answering calls and inquiries.
• Managing the front desk, scheduling appointments and check-ins.
• Maintaining accurate records and reports.
• Providing exceptional customer service and resolving issues promptly.
• Collaborating with the care team to ensure smooth information flow.

Responsibilities

• Greet patients and families promptly at the front desk.
• Answer phone lines, respond to inquiries and route messages.
• Schedule appointments and process patient check-ins efficiently.
• Maintain and update patient records and administrative reports.
• Support the care team with coordinated information flow and service quality.

Skills

Communication

Customer Service

Microsoft Office

EMR systems

Tools

Microsoft Office

EMR systems

Job description

Receptionist

Join Pearl Pointe in Freeport, Illinois, in providing exceptional Skilled Nursing services

At Pearl Pointe, we believe that a healthy community requires a strong foundation. As a Receptionist, you will play a vital role in creating a welcoming and professional atmosphere for our patients, families, and staff. We are seeking a friendly and organized individual to join our team and provide exceptional administrative support.

About the Role:

• Greeting patients and families, answering phone calls, and responding to inquiries
• Managing the front desk, including scheduling appointments, checking in patients, and handling administrative tasks
• Maintaining accurate and up-to-date records and reports
• Providing exceptional customer service, responding to concerns, and resolving issues promptly
• Collaborating with the care team to ensure a smooth and efficient flow of information

What We Offer:

• A dynamic and supportive work environment with a dedicated team of healthcare professionals
• Opportunities for personal and professional growth in a rapidly evolving industry
• A chance to make a real difference in the lives of our patients and their families

Requirements:

• Strong communication and customer service skills
• Ability to work in a fast-paced environment with flexibility and adaptability
• Proficiency in Microsoft Office and electronic medical records systems

We are committed to creating a diverse and inclusive workforce. If you are passionate about providing exceptional care and service, we encourage you to apply for this rewarding opportunity.