Patient Services & Front Desk Coordinator

Pearl Pointe Nursing & Rehab; Freeport (IL); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Dynamic environment

Growth opportunities

Make a difference

Job summary

Pearl Pointe Nursing & Rehab in Freeport, Illinois, is seeking a professional Receptionist to create a welcoming, organized front-desk environment. You will greet patients, handle calls, manage scheduling, and support administrative tasks to ensure efficient operations.

The role emphasizes strong customer service, attention to detail, and collaboration with care teams to maintain smooth information flow in a dynamic healthcare setting.

Qualifications

• Strong communication and customer service skills are essential.
• Ability to work in a fast-paced environment with flexibility and adaptability.
• Proficiency with Microsoft Office and EMR systems is required.

Responsibilities

• Greet patients and families, answer phone calls, and respond to inquiries.
• Manage front desk tasks including scheduling, check-ins, and administrative duties.
• Maintain accurate records and generate/compile reports as needed.
• Provide exceptional customer service and resolve concerns promptly.
• Collaborate with care teams to ensure smooth information flow.

Skills

Communication

Customer service

Adaptability

Tools

Microsoft Office

EMR (Electronic Medical Records)

Job description

Pearl Pointe Nursing & Rehab in Freeport, Illinois, is seeking a professional Receptionist to create a welcoming, organized front-desk environment. You will greet patients, handle calls, manage scheduling, and support administrative tasks to ensure efficient operations.

The role emphasizes strong customer service, attention to detail, and collaboration with care teams to maintain smooth information flow in a dynamic healthcare setting.