Healthcare Front Desk Coordinator | Patient Experience

Avid Healthcare Management; Freeport (IL); On-site; USD 19,286,000 - 24,797,000; Full time

Job summary

Pearl Pointe in Freeport, Illinois, is seeking a friendly Receptionist to welcome patients, families, and staff. You will manage the front desk, answer phones, schedule appointments, and handle basic administrative tasks in a fast-paced healthcare setting.

This role requires strong communication, excellent customer service, and teamwork with the care team. Proficiency in Microsoft Office and electronic medical records is preferred, and a positive, adaptable attitude helps ensure smooth

Qualifications

• Greeting patients and families, answering calls and inquiries.
• Managing the front desk, scheduling appointments and check-ins.
• Maintaining accurate records and reports.
• Providing exceptional customer service and resolving issues promptly.
• Collaborating with the care team to ensure smooth information flow.

Responsibilities

• Greet patients and families promptly at the front desk.
• Answer phone lines, respond to inquiries and route messages.
• Schedule appointments and process patient check-ins efficiently.
• Maintain and update patient records and administrative reports.
• Support the care team with coordinated information flow and service quality.

Skills

Communication

Customer Service

Microsoft Office

EMR systems

Tools

Microsoft Office

EMR systems

Job description

Pearl Pointe in Freeport, Illinois, is seeking a friendly Receptionist to welcome patients, families, and staff. You will manage the front desk, answer phones, schedule appointments, and handle basic administrative tasks in a fast-paced healthcare setting.

This role requires strong communication, excellent customer service, and teamwork with the care team. Proficiency in Microsoft Office and electronic medical records is preferred, and a positive, adaptable attitude helps ensure smooth