Receptionist

Henry Ford Health; Detroit (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Henry Ford Health in Detroit is seeking a receptionist to be the welcoming face of the organization, handling calls, messages, and guest assistance to ensure smooth daily operations.

The role requires a High School diploma or 1 year of related experience, with EPIC experience preferred; travel between Novi, Livonia and Warren locations to support outpatient scheduling is included.

Qualifications

• High School diploma equivalency or 1 year of applicable cumulative job specific experience required.
• Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.
• EPIC experience preferred.

Responsibilities

• Manage incoming telephone calls with professionalism—screening, routing, and responding to ensure every caller receives prompt attention.
• Capture accurate messages and take ownership of timely delivery to the right team members.
• Welcome guests with warmth and professionalism, providing helpful information and assistance that reflects our organization's values.
• Support the team by handling additional clerical tasks that contribute to our operational excellence.

Education

High School diploma equivalency or 1 year of applicable job-specific experience

Job description

Company Description

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.

Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.

Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

Job Description

As a receptionist, you'll be the welcoming face of our organization, creating positive first impressions and ensuring seamless communication. You'll manage a dynamic range of responsibilities that keep our operations running smoothly.

Responsibilities

• Manage incoming telephone calls with professionalism—screening, routing, and responding to ensure every caller receives prompt attention.
• Capture accurate messages and take ownership of timely delivery to the right team members.
• Welcome guests with warmth and professionalism, providing helpful information and assistance that reflects our organization's values.
• Support the team by handling additional clerical tasks that contribute to our operational excellence.

EDUCATION/EXPERIENCE REQUIRED

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
  • Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.
• EPIC experience preferred.

Additional Information

The position is for Henry Ford Employer Solutions (Occupational Health), not Neuro and Peds. We do not accept insurance. This position is required to support outpatient scheduling.

Traveling between Novi, Livonia and Warren locations