Front Desk Clerk- Ear Institute

Henry Ford Health; Farmington Hills (MI); On-site; USD 30,000 - 38,000; Full time

Job summary

Henry Ford Health in Michigan is seeking a front desk clerk to welcome patients, check in, collect documentation, and support busy medical offices. This role is based in a hospital/clinic environment where teamwork and patient care are priorities.

As the first point of contact, you will verify demographic and insurance information, schedule appointments, process charges, collect co-pays, and assist with clerical tasks, contributing to smooth patient care and operations.

Qualifications

• High School diploma equivalency or 1 year of job-specific experience.

Responsibilities

• Greet patients and visitors, check patients in and out, and obtain necessary documentation.
• Verify and enter demographic information, insurance authorizations, and precertifications.
• Complete medical record release requests and schedule/confirm patient appointments.
• Enter, review, and submit charges for patient procedures and services daily.
• Collect co-payments and reconcile daily reports and deposits for accuracy.
• Provide general office and clerical support to your assigned area.

Education

High School diploma or equivalent

1 year of applicable job-specific experience

Job description

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Job Description

About the Department

Join the dedicated team at Providence Hospitals, a respected network within Henry Ford Health, serving communities across Oakland County. Our hospitals combine advanced specialty care with deep local roots, offering convenient suburban locations, excellent amenities, and strong community connections. As part of our team, you¿ll contribute to a mission-driven environment that prioritizes exceptional patient care and community well-being.

Role Overview

As an front desk clerk you will play a vital role in providing administrative and clerical support in a medical setting. You¿ll be the first point of contact for patients and visitors, ensuring a welcoming and efficient experience. Your work directly supports healthcare providers and contributes to the smooth operation of patient care services.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do

• Greet patients and visitors, check patients in and out, and obtain necessary documentation.
• Verify and enter demographic information, insurance authorizations, and precertifications.
• Complete medical record release requests and schedule/confirm patient appointments.
• Enter, review, and submit charges for patient procedures and services daily.
• Collect co-payments and reconcile daily reports and deposits for accuracy.
• Provide general office and clerical support to your assigned area.

What You Will Need

Required Qualifications

• High School diploma equivalency OR 1 year of applicable cumulative job-specific experience.

Preferred Qualifications

• None specified.

What We Offer

At Henry Ford Health, you¿ll find opportunities for career growth, collaboration with diverse teams, and the chance to engage in mission-driven work that makes a real difference. We prioritize continuous learning and professional development to help you thrive in your role.