Clinic Service Representative - Rehab

Henry Ford Health; Jackson (MI); On-site; USD 19,000 - 25,000; Full time

Job summary

Henry Ford Health in Jackson, MI is seeking a Patient Registration Clerk to greet patients, verify insurance, and process registrations.

Under general supervision, you will handle check-in/out, preregistration, cash collections, chart reconciliation, and discharge processes while delivering exceptional service to diverse patient populations.

Work is performed in a fast-paced healthcare setting with a focus on accuracy, courtesy, and teamwork to support high-quality care.

Qualifications

• Education: High School Diploma or equivalent.
• Ability to use a computer information system.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, team environment.
• Dependable, punctual, and organized.

Responsibilities

• Register patients and greet them at check-in and check-out.
• Perform preregistration, verify insurance, and collect payments.
• Reconcile charts and assist with discharge procedures.
• Support routine patient and staff needs with professionalism.

Skills

Interpersonal skills

Multitasking

Time management

Cash handling

Phone/in-person communication

Education

High School Diploma or equivalent

Tools

Clinic information system

Job description

Company Description

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.

Company Description

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.

Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.

Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

Job Description

Under general supervision follows standard operating procedures for all patient registration activities including patient reception, face-to-face check in and check out, preregistration, insurance verification, cash collections, chart reconciliation and patient discharge. Actively contributes to an organizational culture committed to the highest degree of service excellence standards to all customer groups.

36 Hours a Week

1201 E Michigan Ave

Jackson, MI 49201

Qualifications

EDUCATION AND EXPERIENCE REQUIRED: High School Diploma or equivalent. Required to perform calculations, complete forms, extensively utilize computer information system. Familiarity with clinic environment preferred. Demonstrated ability to work with detailed information. Requires interpersonal skills to deal effectively both over the telephone and in person with patients, visitors, medical staff, and other clinic and/or hospital personnel. Ability to perform a variety of tasks in a timely manner to meet clinic staff and patient needs. Ability to discuss with patients their general financial responsibilities and connect the patient with the Customer Service Center at the Corporate Business Office. Ability to work successfully in a fast-paced environment with frequent interruptions. Ability to work within a team setting and be supportive of team members. Successful completion of yearly competencies. Basic computer skills (i.e., knowledgeable opening software/email, navigate on keyboard, logging in and out of computer). Ability to work effectively with populations of diverse backgrounds and ages. Dependable and punctual. Strong organizational skills and ability to multi-task