Front Desk Clerk- Lakeshore ENT

Henry Ford Health; Saint Clair Shores (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Henry Ford Health is seeking an Assistant-Office Operations team member to greet patients, check in/out, and support front-desk operations in Detroit area. The role emphasizes accurate data entry, scheduling, and handling patient communications with compassion.

You will verify demographics, obtain authorizations, process charges, and help ensure a smooth patient experience while maintaining confidentiality and teamwork in a fast-paced medical office.

Qualifications

• High School diploma equivalency OR 1 year of applicable job-specific experience.

Responsibilities

• Greet patients and visitors, check-in/out, and collect documentation.
• Verify and update demographic information with confidentiality.
• Obtain insurance authorizations/precertifications for patient services.
• Schedule, confirm, and manage patient appointments.
• Enter and submit charges daily; collect copayments and reconcile totals.

Skills

Customer service

Data entry

Communication

Education

High School diploma or GED

Job description

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Job Description

Asst-Office Operations - Henry Ford Health

Job Title

Asst-Office Operations

About the Department

Join our dedicated team at the Moross Road campus, a cornerstone of care for Detroit's east side and the Grosse Pointes. Our location offers a unique blend of community connection, with easy access to lakefront parks, historic architecture, and the scenic Detroit River corridor. We pride ourselves on delivering compassionate care while being rooted deeply in the neighborhoods we serve.

Role Overview

As an Asst-Office Operations, you will be the first point of contact for patients and visitors, providing essential administrative and clerical support in a medical setting. Your role is crucial in ensuring smooth operations, from patient check-in to appointment scheduling, and plays a vital part in the patient experience.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do

• Greet patients and visitors, checking them in and out while obtaining necessary documentation.
• Verify and enter demographic information, ensuring accuracy and confidentiality.
• Obtain and verify insurance authorizations/precertification for patient services.
• Complete medical record release requests and schedule/confirm patient appointments.
• Enter, review, and submit charges for patient procedures and services daily.
• Collect co-payments and reconcile daily reports and deposits for accuracy.

What You Will Need

Required Qualifications

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience.

Preferred Qualifications

• None specified.

What We Offer

At Henry Ford Health, we foster an environment of growth, collaboration, and mission-driven work. You¿ll have access to continuous learning opportunities, allowing you to expand your skills and advance your career while making a meaningful impact in healthcare.