Patient Registration Rep

Henry-Ford-Health-2; Rochester (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Henry Ford Hospital Rochester is seeking a Patient Access Representative to welcome patients and visitors, handling face-to-face check-ins, pre-registration, insurance eligibility verification, and cash collections.

This full-time role requires strong customer service and computer skills, with the ability to work in a fast-paced environment while maintaining accuracy and compassion for patients and families.

Qualifications

• High school diploma or GED required.
• 1 year of experience in patient admitting/registration and/or insurance verification preferred.
• EPIC training/experience preferred.
• Insurance payor systems experience preferred.
• ICD-10 terminology experience preferred.
• Strong computer skills and proficiency with Microsoft Office.

Responsibilities

• Manage patient reception and face-to-face check-ins.
• Handle pre-registration and insurance eligibility confirmation.
• Assist with cash collections and updating patient records.
• Address inquiries with professionalism and compassion as the first point of contact.
• Advocate for patients to ensure their needs are met and foster trust.

Skills

Customer service

Communication

Telephone & in-person interactions

Teamwork

Education

High school diploma or GED

Tools

EPIC

Microsoft Office

Insurance payor systems

ICD-10 terminology

Job description

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.
Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.
Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

Job Description

Location:Henry Ford Hospital Rochester - 1101 W University Dr, Rochester, MI 48307

Schedule:Full-Time (36 Hours/Week), Every other weekend and holiday rotation

Shift:Afternoons 11:00 AM – 7:30 PM

Position Overview:

You’ll play a vital role in supporting patients and visitors. Following standard operating procedures, you’ll manage patient reception, face-to-face check-ins, pre-registration, insurance eligibility confirmation, and cash collections.

Your responsibilities include new patient registration, updating records, and addressing inquiries with professionalism and compassion. As the first point of contact, you will advocate for patients, ensuring their needs are met while providing exceptional service that fosters trust and loyalty.

This position is key to creating a welcoming and efficient experience for all who enter.

Qualifications

Education/Experience Required:

• High school diploma or G.E.D. equivalent required.
• One (1) year of experience related to patient admitting, registration and/or insurance eligibility and verification in a hospital or medical office setting preferred.
• EPIC training/experience preferred.
• Insurance payor systems experience preferred.
• ICD-10 medical terminology experience preferred.
• Strong computer skills and working knowledge of Microsoft Office products.
• Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person and in writing with patients, visitors and clinical/non-clinical staff.
• Must be willing and able to instruct others.
• Ability to perform a variety of tasks in a fast-paced environment with frequent interruptions.