Receptionist

The Palace Group; Coral Gables (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

The Palace Group operates Palace at Coral Gables, a luxury independent living community in Coral Gables, FL. They are seeking a Front Desk Receptionist to welcome residents and visitors, manage calls, and support daily administrative tasks.

The ideal candidate is bilingual English/Spanish, has strong communication and customer service skills, and can handle a busy front desk, weekends and holidays as needed.

Qualifications

• Public-facing work experience is desirable.
• Excellent written and verbal communication in English and Spanish.
• Proficient in operating a multi-line phone system and basic computer literacy.

Responsibilities

• Answer phones with proper etiquette and direct calls to the right person.
• Greet visitors and manage the lobby area.
• Direct visitors and provide basic information to residents and guests.
• Provide clerical support to administrative staff.
• Maintain lobby cleanliness and report incidents to management.

Skills

Bilingual English/Spanish

Customer service

Multi-line phone system

MS Office

Education

High school diploma or equivalent

College education preferred

Tools

Microsoft Office

Job description

Luxury Senior Living Communities

In Coral Gables, Kendall & Homestead

Is looking for

Front Desk Receptionist

for its

Palace at Coral Gables

Luxury Independent Living for Active Adults

1 Andalusia Avenue Coral Gables, FL 33134

Best Independent Living Community in the US

by the National Associated of Home Builders, 2014

The #1 Priority of this position is…

• Answer phones.
• Make the best first impression & provide effective customer service.
• Promote positive public relations with residents, family members and guests.
• Interact with the residents & greet incoming visitors. Direct visitors to proper locations.
• Be attentive to surroundings and help as necessary.
• Provide clerical support for the administrative staff.

Essential Duties & Responsibilities

• Answer phones with proper phone etiquette & direct all calls in a polite & friendly manner to the appropriate person.
• Monitor the doors as to incoming & outgoing persons.
• Maintain lobby area in an orderly manner, free from clutter at all times.
• Report unusual incidents to management.

Qualifications

• Previous experience in work involving public contact such as customer service, is desirable.
• Must have excellent communication skills, both verbal and written in English & Spanish.
• Able to operate a multi-line telephone system.
• Must be computer literate with extensive knowledge of Microsoft programs.
• High school degree or equivalent required. College education preferred.

The Ideal Candidate

• Polite, responsible, outgoing, punctual, always on time, resourceful, very accurate and detail-oriented.
• Flexible as to work schedule. Must be available to work on weekends, holidays & in emergencies.
• Must be able to work under pressure and multi-task.
• Ability to apply common sense understanding to carry out instructions in written, oral or diagram form.
• Self-motivated with a strong work ethic and the ability to work independently AND as a team member.
• Must enjoy teamwork.

#ZR