Receptionist

Kisling, Nestico & Redick; Cleveland (OH); On-site; USD 28,000 - 32,000; Full time

Job summary

Kisling, Nestico & Redick is seeking a professional Receptionist to greet clients and visitors, provide directions, and handle inbound calls as part of a fast-paced law firm support team.

The role includes daily administrative tasks, scheduling, mail handling, and coordinating with the Office and Intake Managers to ensure smooth front-desk operations.

Qualifications

• Typing speed of 45 wpm is required.
• Excellent written and verbal communication skills.
• Strong organizational and time-management abilities.
• Professional, courteous customer service experience.
• Ability to multi-task in a changing environment.

Responsibilities

• Greet clients and visitors in person or by phone.
• Alert firm personnel of visitor arrivals.
• Screen inquiries and route calls to the appropriate legal team.
• Maintain a clean reception area and monitor security risks.
• Assemble and stamp mailers by deadlines.
• Set up boardroom meetings and provide refreshments.
• Distribute and manage mail and packages.
• Complete clerical duties and manage schedules.
• Conduct client satisfaction surveys.
• Perform daily administrative tasks such as filing and scanning.

Skills

Excellent communication

Typing 45 wpm

Microsoft Office Proficiency

Organization and time management

Customer service

Professional demeanor

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Description

Job Summary

The Receptionist will greet, assist, and provide direction and information to clients, visitors, and other guests of the organization. The Receptionist will also perform various administrative support duties and clerical operations of the firm. The incumbent reports directly to the Office Manager with a dotted line reporting to the Intake Manager and acts under their direction.

Essential Duties/Responsibilities

• Welcome clients and visitors by greeting them, in person or on the telephone


• Alert firm personnel of visitor arrivals


• Assist potential clients by screening inquiry type and routing calls to appropriate legal team on a multi-line phone system


• Maintain reception area cleanliness and monitor potential security risks


• Assemble and stamp mailers by specific deadline


• Set up boardroom meeting space and provide refreshments to guests


• Distribute and oversee incoming and outgoing mail


• Complete clerical and other duties as requested


• Conduct client satisfaction surveys


• Daily administrative tasks including, but not limited to, filing, scanning, and managing schedules.


• Regular, consistent, punctual attendance


• Other duties as assigned

Requirements

Required Skills/Abilities

• Excellent clerical and general office administration tasks


• Excellent written and verbal communication skills; as well as organizational and time management skills.


• High command of English grammar, usage, punctuation and spelling


• Highly Proficient in Microsoft Office Suite or similar software and computer knowledge


• Strong attention to detail


• Ability to meet timelines, maintain professional demeanor and adapt to changing priorities efficiently


• Establish and maintain effective work relationships


• Coordination to operate standard office equipment (computer, phone, printers, scanners etc.)


• Exceptional interpersonal and customers service skills


• Patience and professionalism in dealing with difficult visitors and clients

Education and Experience

• Minimum of High School Diploma or GED required


• Must be able to type 45 wpm accurately


• No Supervisory responsibilities


• This is a full-time in office position, standard hours Monday - Friday 40 hours per week. Some overtime, as necessary based upon projects