Receptionist

McLaren Health Care; Lansing (MI); On-site; USD 34,000 - 42,000; Full time

Job summary

McLaren Health Care is seeking a courteous receptionist to greet guests, direct visitors, and manage front desk operations. The role includes answering calls, handling mail, and supporting routine clerical tasks in a busy healthcare setting.

Ideal candidates will have a high school diploma or GED, proficiency in Microsoft Office, and strong communication and interpersonal skills for interactions with staff and visitors. This is a full-time on-site position with standard daytime hours.

Qualifications

• High School Diploma or GED is required.
• Proficiency in Microsoft Office Suite is expected.
• Prior receptionist or customer-facing experience is preferred.
• Strong interpersonal and communication abilities are essential.
• Ability to read and write clearly and accurately.

Responsibilities

• Greet and welcome guests as they arrive at the front desk.
• Direct visitors to the appropriate person and office.
• Answer, screen and forward incoming phone calls.
• Provide basic information in-person, by phone, or email.
• Receive, sort and distribute daily mail and deliveries.
• Maintain office security and manage reception area.
• Order front office supplies and track inventory.
• Update calendars and schedule meetings.
• Keep records of office expenses and costs.
• Assist with filing, photocopying, transcribing and faxing.

Skills

MS Office

Office equipment

Interpersonal skills

Communication skills

Reading & writing

Education

High School Diploma or GED

Job description

Position Summary: As the first point of contact, serves visitors by greeting, welcoming, and directing them appropriately. Provides general office support with a variety of clerical activities and related tasks including answering incoming calls, directing calls to appropriate employees, mail distribution, flow of correspondence, requisition of supplies as well as additional clerical duties.

Essential Functions and Responsibilities:

• Greet and welcome guests as soon as they arrive at the office.
• Direct visitors to the appropriate person and office.
• Answer, screen and forward incoming phone calls.
• Provide basic and accurate information in-person and via phone/email.
• Receive, sort and distribute daily mail/deliveries.
• Maintain office security by following safety procedures and controlling access via the reception desk.
• Ensure reception area is tidy and presentable, with all necessary stationery and material.
• Order front office supplies and keep inventory of stock.
• Update calendars and schedule meetings.
• Keep updated records of office expenses and costs.
• Perform other clerical duties such as filing, photocopying, transcribing and faxing.
• Performs other related duties as required and directed.

Lead Essential Functions and Responsibilities (if classified in a lead role):

• Assists in quality control and performance improvement activities.
• Contributes to performance feedback, hiring decisions.
• Ensures standards are met (quality, timeliness, customer service, etc.).
• Evaluates and tests new procedures/processes.
• Orients and/or trains new staff.
• Problem solving capabilities.
• Subject matter expert/technical leadership.
• Work flow/distribution of work.
• Assists in assuring compliance with all regulatory and other agency requirements, laws, and statutes pertaining to the operation of the department.

Qualifications:

Required:

• High School Diploma or GED.

Preferred:

• Priorreceptionist or customer-facing e x p e rien c e.

Knowledge, Skills, and Abilities:

• Proficiency in Microsoft Office Suite.
• Hands-on experience with office equipment (e.g. fax machines and printers).
• I nt e rp e rso n a l, o r g a n i z a tion a l and c ommunic a tion skills.
• Abili t y to ca r r y out dir e c tions, r e a d a nd w rite.

Additional Information

• Schedule: Full-time
• Requisition ID: 26004138
• Daily Work Times: 8a-430p
• Hours Per Pay Period: 80
• On Call: No
• Weekends: No