Receptionist

Hot Topic; California; On-site; USD 15,000 - 26,000; Full time

Job summary

Hot Topic, Inc. seeks a proactive Receptionist to be the first point of contact at our HQ in City of Industry, CA. This onsite role handles a high-volume call center, greets visitors, and supports multiple administrative functions across departments.

You'll manage a Zoom phone system, coordinate calendars, and assist with travel, packages, and office security. The ideal candidate has 1–2 years of relevant experience and strong communication skills in a fast-paced environment.

Qualifications

• High School diploma or equivalent.
• 1–2 years of receptionist/ front office experience.
• Bilingual abilities are a plus.
• Strong communication and teamwork skills.

Responsibilities

• Operate Zoom phone system and answer calls.
• Greet visitors and log them in.
• Maintain security and badge access.
• Update calendars and schedule meetings.
• Support travel, relocation, and clerical duties as needed.

Skills

Phone system management

Customer service

Administrative support

Bilingual

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

Canva

Job description

Description

Be the face of Hot Topic, Inc.! We’re looking for a proactive, personable, and detail-oriented Receptionist to join our dynamic team. As the first point of contact for guests and callers, you’ll play a key role in maintaining a positive and professional office environment. This position involves managing a high-volume call center, greeting visitors, and supporting various administrative functions across departments.

This role operates onsite and will require to work from our HQ located in the City of Industry, CA 5 days a week.

Pay range

$17.00 - $19.00 an hour

Please note the pay range for this position starts as listed in the job posting, but other factors such as an individual’s education, location, meeting the minimum job requirements for the role, training, and experience, will determine the final salary for potential new hires.

What You’ll Do

• Operate Zoom computerized phone system and answer all incoming calls
• Relay incoming and inter-company calls promptly and professionally
• Greet office visitors and monitor visitor log
• Maintain office security by following safety procedures and controlling access via the reception desk (employee badges, intercom system)
• Update calendars and schedule meetings
• Generate HQ name tags/badges as needed
• Assist in UPS including but not limited to receiving, sorting and delivering packages
• Assist the travel department with arranging travel and accommodations
• Assist the relocation department with relocating employees
• Assist with various office/clerical duties as neededMeets deadlines, prioritizes appropriately, copes well with change, and maintains composure under pressure
• Perform other job duties as needed

What You’ll Need

• High School or equivalent
• 1-2 years’ work experience as a Receptionist, Front Office Representative or similar role
• Bilingual a plus
• A dedication to meeting requirements of internal and external customers, responding to all customer requests promptly and thoroughly
• Strong communication skills include the ability to work in a team environment, give honest, direct feedback, and a solid verbal and written communicator
• Competency in computer applications including Word, Excel, Outlook, and Canva
• Experience with administrative and clerical procedures
• Regularly required to sit, stand, bend, and lift/move up to 10 pounds. May lift/move up to 50 pounds occasionally.