Receptionist

The Juris Agency; Bristol (RI); Presencial; USD 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid Time Off (PTO)

Career Growth Opportunities

Mon-Fri Schedule

Evenings Off

Retirement Plan

Descripción de la vacante

The Juris Agency is seeking a motivated Customer Service Representative to join our in-office team in Bristol, RI, with one day per week in Coventry. You will greet customers, handle calls, and update client records in a fast-paced, professional environment.

We offer a structured daily schedule, PTO, and opportunities for career growth. Training will be provided to develop software skills and customer service excellence.

Formación

• Experience in customer service is required.
• Able to communicate clearly with customers and colleagues.
• Flexible and adaptable in a fast-paced office.
• Must be detail-oriented and able to follow procedures.
• Proficient with basic software and able to learn new tools.

Responsabilidades

• Greet customers entering the office in a friendly, helpful manner.
• Provide exceptional customer service while addressing client needs.
• Answer incoming calls promptly with a sense of urgency.
• Verify contact information and update records in the client management system.
• Process customer policy change requests.
• Respond to inquiries within stated timeframes.

Conocimientos

Customer service

Communication

Adaptability

Detail oriented

Teamwork

Herramientas

Word

Excel

Windows-based systems

Descripción del empleo

Job Description

Hourly compensation and bonus opportunity! We are looking to hire a motivated candidate for an in-office, full time customer service representative / receptionist position in a high paced environment with a focus on professionalism and the customer experience. Hours are 8:30-5:30 with an hour lunch break. The position will be mostly focused in Bristol, RI with working at least one day per week in our Coventry, RI location as well. Candidate must have reliable transportation, including being able to drive in snow.

Benefits

• Paid Time Off (PTO)
• Career Growth Opportunities
• Mon-Fri Schedule
• Evenings Off
• Retirement Plan

Responsibilities

• Immediately greet all customers entering the office, in a friendly and helpful manner.
• Provideexceptional customer service while solving clients' needs.
• Answer incoming phone calls with a sense of urgency.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information in our client management system.
• Process customer policy change requests.
• Responds to all inquiries, within specified timeframe.

Requirements

• Customer experience required with great customer service skills.
• Must be responsible, punctual, reliable, and a person who holds themselves to a high level of integrity.
• Flexibility and adaptability required.
• Proficiency to multi-task, follow-thru and follow-up in an efficient and thorough manner.
• Must be quick to learn and adapt to changes in the industry/office environment including those with technology.
• Proficiency in Word & Excel, scanning & uploading documents into Windows based programs.
• We will provide training to applicants that are motivated and possess strong computer skills and a positive attitude.