Receptionist

Blaeser Insurance Agency; Bristol (RI); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

PTO

Career Growth Opportunities

Mon-Fri Schedule

Evenings Off

Retirement Plan

Job summary

Blaeser Insurance Agency in Rhode Island is seeking a motivated in-office Customer Service Representative / Receptionist for a full-time role. You will greet customers, handle policy changes, answer calls, and maintain accurate client records with a focus on service excellence.

Work hours are 8:30–5:30, Monday through Friday, with one day per week in Coventry, RI. Transportation reliability, including winter driving, is required, and training will be provided to build strong computer and office

Qualifications

• Previous customer service experience required.
• Strong emphasis on professionalism and customer experience.
• Must be punctual, reliable and have integrity.
• Able to learn new software and adapt to changes in the office.

Responsibilities

• Greet customers entering the office in a friendly, helpful manner.
• Provide exceptional customer service while addressing clients' needs.
• Answer incoming phone calls with urgency.
• Verify contact information and update client records in the management system.
• Process customer policy change requests.
• Respond to inquiries within specified timeframes.

Skills

Customer service

Multitasking

Reliability & punctuality

Communication

Adaptability

Tools

Microsoft Word

Excel

Job description

Job Description

Hourly compensation and bonus opportunity! We are looking to hire a motivated candidate for an in-office, full time customer service representative / receptionist position in a high paced environment with a focus on professionalism and the customer experience. Hours are 8:30-5:30 with an hour lunch break. The position will be mostly focused in Bristol, RI with working at least one day per week in our Coventry, RI location as well. Candidate must have reliable transportation, including being able to drive in snow.

Benefits

• Paid Time Off (PTO)
• Career Growth Opportunities
• Mon-Fri Schedule
• Evenings Off
• Retirement Plan

Responsibilities

• Immediately greet all customers entering the office, in a friendly and helpful manner.
• Provideexceptional customer service while solving clients' needs.
• Answer incoming phone calls with a sense of urgency.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information in our client management system.
• Process customer policy change requests.
• Responds to all inquiries, within specified timeframe.

Requirements

• Customer experience required with great customer service skills.
• Must be responsible, punctual, reliable, and a person who holds themselves to a high level of integrity.
• Flexibility and adaptability required.
• Proficiency to multi-task, follow-thru and follow-up in an efficient and thorough manner.
• Must be quick to learn and adapt to changes in the industry/office environment including those with technology.
• Proficiency in Word & Excel, scanning & uploading documents into Windows based programs.
• We will provide training to applicants that are motivated and possess strong computer skills and a positive attitude.