In-Office Customer Experience Receptionist – Growth & PTO

Blaeser Insurance Agency; Bristol (RI); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

PTO

Career Growth Opportunities

Mon-Fri Schedule

Evenings Off

Retirement Plan

Job summary

Blaeser Insurance Agency in Rhode Island is seeking a motivated in-office Customer Service Representative / Receptionist for a full-time role. You will greet customers, handle policy changes, answer calls, and maintain accurate client records with a focus on service excellence.

Work hours are 8:30–5:30, Monday through Friday, with one day per week in Coventry, RI. Transportation reliability, including winter driving, is required, and training will be provided to build strong computer and office

Qualifications

• Previous customer service experience required.
• Strong emphasis on professionalism and customer experience.
• Must be punctual, reliable and have integrity.
• Able to learn new software and adapt to changes in the office.

Responsibilities

• Greet customers entering the office in a friendly, helpful manner.
• Provide exceptional customer service while addressing clients' needs.
• Answer incoming phone calls with urgency.
• Verify contact information and update client records in the management system.
• Process customer policy change requests.
• Respond to inquiries within specified timeframes.

Skills

Customer service

Multitasking

Reliability & punctuality

Communication

Adaptability

Tools

Microsoft Word

Excel

Job description

Blaeser Insurance Agency in Rhode Island is seeking a motivated in-office Customer Service Representative / Receptionist for a full-time role. You will greet customers, handle policy changes, answer calls, and maintain accurate client records with a focus on service excellence.

Work hours are 8:30–5:30, Monday through Friday, with one day per week in Coventry, RI. Transportation reliability, including winter driving, is required, and training will be provided to build strong computer and office