Front Desk Receptionist

University Orthopedics; Cranston (RI); In loco; USD 21.000 - 30.000; Tempo pieno

Descrizione del lavoro

University Orthopedics in Cranston, RI seeks a Front Desk Check In & Check out Receptionist for a full-time role. The position supports patient flow, performs referrals processing, and manages front desk tasks with strong customer service and MS Office/EMR proficiency.

The role involves handling check-ins/outs, scheduling follow-ups, collecting co-pays, and assisting providers across sites. A high school diploma and 1 year of medical receptionist experience are preferred, with some site travel

Competenze

• High school diploma or equivalent.
• 1 year of medical receptionist or administration experience preferred.
• Excellent communication and interpersonal skills.
• Knowledge of MS Office and EMR systems.

Mansioni

• Locate and process referrals at the time of visit.
• Check in and check out for a specific office location and pod.
• Schedule follow up appointments at UOI locations/offices.
• Facilitate appointment scheduling for external referrals.
• Check in upon arrival to clinic, register patients and update demographic info.
• Collect co-pays and patient account balances.
• Answer front desk phones and direct calls as appropriate.
• Print schedules and superbills for next-day visits.
• Verify co-pays at end of shift and manage cash.
• Maintain professional appearance and work environment.

Conoscenze

Communication skills

Interpersonal skills

Customer service

Team player

Formazione

High school diploma or equivalent

Strumenti

MS Office

EMR systems

Descrizione del lavoro

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk Receptionist

Cranston, RI, US

2 days ago Requisition ID: 3042

Job Title: Front Desk Check In & Check out Receptionist

Reports to: Site Manager

GENERAL SUMMARY OF DUTIES:

The work in this position contributes to the patient’s overall successful interaction within the office. Exceptional people skills are a must. This is a full-time position working 40 hours per week with competitive compensation and generous benefits. Could be scheduled any shift between 7:00am and 7:00pm, depending on department and patient volume.

Essential Job Functions:

• Locate and process referrals at the time of visit
• Complete patient check-in and check-out for a specific office location and pod
• Schedule follow up appointments at UOI locations/offices
• Facilitate appointment scheduling for external referrals
• Check in upon arrival to clinic, register walk-in patients and identify existing patients; correctly add / edit demographic information to include email address, guarantor, and coverage and obtains necessary signatures.
• Collect co-pays and patient account balance and collection balance.
• Answering front desk telephones and directs calls as appropriate.
• Print schedules and superbills for next-day provider visits.
• Batching out at the end of the shift and verifying co-pays with cash collected.
• Sorting mail/packages presented to front desk and directing to appropriate source; dispersing any incoming faxes to the appropriate source and monitoring clinical inboxes.
• Obtains verification of DME benefits.
• Demonstrates expected Customer Service behaviors
• Promotes a culture of service excellence by exceeding the expectations of our patients, visitors, coworkers and physicians.
• Maintain a professional appearance and work environment
• Additional duties as assigned by the Manager to meet department needs

Requirements:

• High school diploma or equivalent
• At least 1 year of medical receptionist or administration experience preferred
• Excellent communication and interpersonal skills
• Knowledge of MS Office and EMR systems/ practice management systems
• Knowledge of insurance eligibility and verification
• Motivated individual with team approach
• Must be able to travel to all sites if/when necessary.