Receptionist

Presort Plus Inc; Bismarck (ND); On-site; USD 32,000 - 42,000; Full time

Job summary

Presort Plus LLC in Bismarck, North Dakota is seeking a proactive Receptionist to support the administrative department. You will greet visitors, answer the main line, and direct callers to the right contacts.

This full-time role emphasizes customer service, data entry, order processing, and teamwork. Strong organizational, communication, and IT skills are essential to maintain an efficient front-desk operation.

Qualifications

• High school diploma or equivalent required.
• Experience in administration and high-volume office work preferred.
• Must enjoy working with clients via the phone.
• Strong analytical, organizational, and time management skills.
• Ability to multitask and switch focus.
• Excellent team working, interpersonal, communication, and customer service skills.

Responsibilities

• Greet clients, visitors and guests; determine purpose and direct or escort accordingly.
• Answer company main line and transfer calls, screening when necessary.
• Compile a daily list of sales leads and delegate to sales team.
• Respond to customer inquiries, questions and/or complaints.
• Follow up with customers for administrative purposes and provide troubleshooting for orders and account statuses.
• Create and process orders in a timely manner, review pending orders and customer requests to ensure satisfaction.
• Perform data entry for metrics and maintain organized filing system.

Skills

Phone communication

Analytical skills

Organizational skills

Time management

Teamwork

Interpersonal skills

Customer service

Computer literacy

Typing skills

Multitasking

Attention to detail

Education

High school diploma or equivalent

Job description

Summary:The Receptionist facilitates the efficient operation of the administrative department by performing a variety of clerical and administrative tasks. To be successful, the Receptionist should be organized and efficient, and have a primary focus on enhancing customer relationships.Duties/Responsibilities:Greet clients, visitors, and guests; determine the purpose of each person’s visit and direct or escort him or her to the appropriate location.Answer company main line phone and transfers calls, screening when necessary.Compiling a daily list of sales leads and delegating them to sales team associates.Responding and answering customer inquiries, questions, and/or complaints.Following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems.Creating and processing orders in a timely manner, processing requests for rush orders, and reviewing pending orders and customer requests to ensure customer satisfaction.Performing data entry duties in regard to metrics, and other key information.Maintaining an organized and accessible filing system for administrative professionals.Any other duties as assigned.Supervisory Responsibility:No supervisory requirements.Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time; stand; walk; use hands to finger, handle or feel; and reach with hands and arms.Position Type/Expected Hours of Work:This is a full-time, hourly position and hours of work and days are Monday through Friday, 8:00 A.M. to 5:00 P.M. Occasional evening and weekend work may be required as job duties demand.Work Authorizations:The company complies with the Immigration Reform and Control Act of 1986. All employees are required to provide documentation of their eligibility to be employed and work in the United States.AAP/EEO Statement:It is the policy of Presort Plus LLC to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.Education and Experience:High school diploma or equivalent requiredExperience in administration and high-volume office work preferredSkills, Knowledge, and Abilities:Must enjoy working with clients via the phone.Strong analytical, organizational, and time management skills.Ability to provide excellent team working, motivational, interpersonal, communication, and customer service skills.Ability to multitask and quickly switch focus.Computer literacy, IT skills, and typing skills required.