Eligibility Specialist II

State of Maine; Caribou (ME); Hybrid; USD 47,000 - 66,000; Full time

Benefits offered by this job

Partial telework with management appro

Public Service Loan Forgiveness

Excellent benefits package

Job summary

State of Maine in Caribou, ME is seeking an Eligibility Specialist II to connect residents to MaineCare, SNAP, TANF, and other services. You will navigate complex eligibility determinations, communicate program rules, and collaborate with diverse clients in a fast-paced environment.

The role emphasizes accuracy, customer service, and teamwork, with eligibility guidance and outreach to applicants. Local travel and in-person assistance may be required.

Qualifications

• Bachelor's Degree in Social Services, Business Administration, or related field or 4-year combination of education, training, and/or progressively responsible experience in social services setting.

Responsibilities

• Evaluate information and apply program standards to determine complex eligibility decisions for multiple programs.
• Use multiple systems to enter, review, and verify eligibility-related data and documentation.
• Explain program rules, requirements, and decisions to applicants and recipients in writing, by phone, and in person.
• Review and process information received electronically or by mail for completeness and compliance.
• Connect individuals with additional programs and services that may support health and well-being.
• Engage in outreach to provide program information, accept applications, and determine eligibility.
• Gather evidence, develop reports, and represent the Department at administrative hearings.

Skills

Interviewing

Data gathering

Customer service

Education

Bachelor's Degree in Social Services, Business Administration, or related field

4-year combination of education, training, and/or progressively responsible experience in social services setting

Job description

Opening Date: October 2, 2026 Closing Date: October 16, 2026

Job Class Code: 5073 Grade: 21 (Professional & Technical Services)

Salary: $22.51 - $31.50 per hour

New State employees begin at Step 1, $22.51 per hour

Location: Caribou

This position allows for partial telework with management approval.

Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.

Core Responsibilities

As an Eligibility Specialist II, you'll play a vital role in connecting Maine residents to key programs including MaineCare-the state's largest health insurance program serving lower-income adults, children, older adults, and people with disabilities; SNAP or food benefits to help low-income people and families supplement their grocery budgets; and TANF or cash assistance to help families while they work towards becoming self-sufficient. In this position, you'll help people navigate important life situations while ensuring accuracy in determining eligibility. The work is fast-paced, collaborative, and mission-driven with a strong focus on customer service, problem solving, and teamwork.

What you’ll do

• Evaluate information and apply program standards to accurately determine complex eligibility decisions, often for multiple programs at the same time. This includes performing intermediate mathematical calculations.
• Use multiple technology systems to enter, review, and verify eligibility-related data and documentation.
• Clearly explain program rules, requirements, and decisions to applicants and recipients-in writing, over the phone, and in-person.
• Reviews and process information received electronically or by mail to ensure completeness and compliance.
• Connect individuals with additional programs and services that may support their health and well-being.
• Engage in outreach efforts to provide program information, accept applications, and determine eligibility.
• Gather evidence, develop reports, and represent the Department at administrative hearings.
• Strong communication and interpersonal skills are essential as you'll work with people from diverse backgrounds, with varying needs, and help them navigate complex systems during moments that matter.

Minimum Qualifications

• A four (4) year combination of education, training, and/or progressively responsible experience a social services setting which demonstrates interviewing and data gathering skills as needed to form basis for judgments in eligibility determinations, claims resolutions, and/or customer service requests- OR - a Bachelors Degree in Social Services, Business Administration, or other related field

Agency information

The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers. The Office for Family Independence (OFI) connects Maine people and families to services and programs that foster health, safety, resilience, and opportunity including MaineCare (Medicaid), the Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), and other education and career programs.

Application Information

For additional information about this position please contact Marcus Hatch at [phone] or by email at [e-mail]

Benefits of working for the State of Maine

No matter where you work across Maine state government, you find employees who embody our state motto-"Dirigo" or "I lead"-as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Fit - Rest is essential. Take time for yourself using 13 paid holidays and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave. When you or immediate members of your family are ill, utilize 12 days of sick leave per year.
• Health Insurance Coverage - The State of Maine pays 85%-95% of employee-only premiums ($12,213.60 - $13,650.48 annual value), depending on salary. Use this chart to find the premium costsfor you and your family, including the percentage of dependent coverage paid by the State.
• Health Insurance Premium Credit - Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
• Dental Insurance - The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).
• Retirement Plan - The State contributes the equivalent of 14.06% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
• Gym Membership Reimbursement - Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
• Health and Dependent Care Flexible Spending Accounts - Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
• Public Service Student Loan Forgiveness - The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office.
• Living Resources Program - Navigate challenging work and life situations with our employee assistance program.
• Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child-including non-birthing and adoptive parents-receive six weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
• Voluntary Deferred Compensation - Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions. State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.
• Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.