Child Protective Services Case Aide

Department of Health and Human Services; Portland (ME); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Health Insurance Coverage

Dental Insurance

Retirement Plan

13 paid holidays

3+ weeks of vacation leave

Job summary

The Department of Health and Human Services (DHHS) in Maine is seeking an administrative professional to support child welfare services in Portland. Primary duties include supervising visits between children and their parents, transporting clients, and making referrals to link families with needed services.

This role requires strong interpersonal, organizational and computer skills, plus the ability to travel within the local district and occasional overtime.

Qualifications

• Experience in office and client support with proficient policy understanding and judgment.
• Valid Class C Maine Driver's License.
• Preferred: experience with children and families in social services; proficient MS Word, Excel, Outlook.

Responsibilities

• Supervise visits between children and their parents, sit with children in hotel and hospital placement, and transport clients for various visits and appointments.
• Make referrals to connect children, parents, and family members with needed services.
• Enter documentation into the Child Welfare information system, Katahdin.
• Maintain legal records and serve court paperwork.

Skills

Interpersonal skills

Organizational skills

Computer skills

Education

Office support experience

Tools

MS Word

Excel

Outlook

Job description

Department

Department of Health and Human Services (DHHS)

Opening Date: October 14, 2026 Closing Date: October 27, 2026

Job Class Code: 5074 Grade: 18 (Pro/Tech)

Salary: $21.66 – $27.67 per hour* *Employees in this classification begin at $21.66 per hour, step 3 of the pay scale

Position Numbers: 02000-2703

Location: Portland

Core Responsibilities

• Supervise visits between children and their parents, sit with children in hotel and hospital placement, and transport clients for various visits and appointments
• Make referrals to connect children, parents, and family members with needed services
• Enter documentation into the Child Welfare information system, Katahdin
• Maintain legal records and serve court paperwork

A successful candidate will have strong interpersonal skills, organizational and computer skills. This position is part of a team dynamic that’s main objective is to assist, inform, and interact with the public. Your work will include significant travel within areas served by the local district office and will include occasional mandatory overtime.

Minimum Qualifications

• Training, education, or experience in office and client support work that demonstrates 1) competency in applying a proficient knowledge of the principles and practices in assisting management with policies and procedures, and 2) the ability to use independent judgment, initiative, and decision-making on complex administrative and direct service activities.
• This position requires the possession of a valid Class C Maine Motor Vehicle Operator's License.
• Preference will be extended to candidate possessing the following skills/experience:
  1. Prior experience working directly with children and families in a social services setting.
  2. Skilled in the use of standard work-place applications (MS Word, EXCEL, Outlook, etc.).

Agency information

The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers. The Office of Child & Family Services (OCFS), within DHHS is responsible for ensuring the safety, permanency and well-being of children and families through community networks, local resources, and life-long family connections throughout Maine.

Benefits of working for the State of Maine

No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave. When you or immediate members of your family are ill, utilize 12 days of sick leave per year.
• Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums ($12,213.60 - $13,650.48 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).
• Retirement Plan – The State contributes the equivalent of 14.06% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
• Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
• Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
• Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office.
• Living Resources Program – Navigate challenging work and life situations with our employee assistance program.
• Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including non-birthing and adoptive parents—receive six weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
• Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.
• State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.
• Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.

Equal Opportunity Statement

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.

Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.