Receptionist

CHC; Akron (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

32 paid days off per year

Referral Bonuses

403b with company match

Professional licensure fee reimburse

Training opportunities

Employee Assistance Program

Job summary

CHC is seeking a Receptionist for our Akron location. The role is the first point of contact for patients and visitors, handling greeting, phones, scheduling, and insurance verification to support clinical staff.

The position runs Monday–Friday, 5:00am–1:00pm, with duties spanning check-in, appointment coordination, payments, and maintaining patient records while ensuring HIPAA compliance.

Qualifications

• High school diploma or GED required.
• 1–2 years of experience in a medical/healthcare office preferred.
• Familiarity with electronic health records (EHR) systems; Credible etc.
• Basic understanding of medical terminology and insurance processes.

Responsibilities

• Greet and check in patients in a courteous and professional manner.
• Answer multi-line phones, screen and direct calls, take messages.
• Schedule, reschedule, and confirm patient appointments.
• Verify patient insurance and obtain pre-authorizations when required.
• Collect co-pays, balances, and other payments at the time of service.
• Maintain patient records and ensure necessary documents are completed.
• Ensure HIPAA compliance and patient confidentiality at all times.
• Communicate effectively with physicians, nurses, and other healthcare team members.
• Maintain the reception area in a clean and organized manner.
• Handle incoming and outgoing mail and faxes.
• Assist with administrative duties such as data entry, filing, and inventory of office supplies.

Skills

Customer service

Communication skills

Microsoft Office

EHR familiarity

Medical terminology

Education

High school diploma or GED

Tools

Credible EHR

Job description

CHC is a non-profit social service agency in the Akron area whose mission is to treat, inspire, support and empower individuals and families impacted by the disease of addiction. CHC has been a critical part of Ohio’s efforts to treat and prevent substance use disorders since 1974.

We are currently looking for a Receptionist for our 725 location. This role is the first point of contact for patients and visitors at our facility. This role involves managing front-desk operations, including greeting patients, answering phones, scheduling appointments, verifying insurance, and performing general administrative tasks to support clinical staff and ensure smooth office operations. The schedule for this position is Monday-Friday 5:00am-1:00pm.

Duties Include

• Greet and check in patients in a courteous and professional manner.
• Answer multi-line phones, screen and direct calls, take messages.
• Schedule, reschedule, and confirm patient appointments.
• Verify patient insurance and obtain pre-authorizations when required.
• Collect co-pays, balances, and other payments at the time of service.
• Maintain patient records and ensure that necessary documents are completed.
• Ensure HIPAA compliance and patient confidentiality at all times.
• Communicate effectively with physicians, nurses, and other healthcare team members.
• Maintain the reception area in a clean and organized manner.
• Handle incoming and outgoing mail and faxes.
• Assist with administrative duties such as data entry, filing, and inventory of office supplies.

Minimum Requirements

High school diploma or GED required; additional administrative training is a plus. Minimum of 1–2 years of experience in a medical or healthcare office preferred. Familiarity with electronic health records (EHR) systems; Credible etc. Basic understanding of medical terminology and insurance processes. Strong communication and customer service skills. Proficient in Microsoft Office Suite (Word, Excel, Outlook).

Why you would love it here

• Medical, dental and vision benefits for employees working 30+ hours weekly!
• 32 paid days off per year! (holidays, vacation, personal and sick days!)
• Referral Bonuses!
• 403b, with company match after one year!
• Professional licensure fee reimbursement!
• Company Sponsored Training Opportunities – based on position
• Employee Assistance Program (including Health Management, Family Support and Financial Advice/Assistance)!

CHC is an Equal Opportunity Employer and Provider of Services.

Non-smoking facility.